Anica Calilung

MARIE ANICA JOY S. CALILUNG Blk 15, Pineda Subdivision, Dau, Mabalaca Philippines, 2010 Contact Numbers: - Email:-Skype ID: live:anica.calilung OBJECTIVE: To further develop my skills, confidence and camaraderie and to be part of your company where hospitality, competence, communication and social involvement is present. EDUCATION TERTIARY: Bachelor of Science in Hospitality and Tourism Management major in Travel Management June 2013 – July 2017 Saint Louis University, Maryheights Bakakeng, Baguio City Philippines PROFESSIONAL EXPERIENCE Teller Rural Bank of San Leonardo Tarlac City, Tarlac 2300 February 2018- May 2019 Recording Transactions which involves lodging checks and preparing transaction reports Opening New Accounts and helping with loan application Efficient and accurately completes customer transaction Food and Beverage Attendant Baltimore Country Club 11500 Mays Chapel Rd, Lutherville-Timonium, Maryland 21093 June 2018- July 2019 Plan and for events, including venue preparation, setting tables, serving guests and members, maintaining the premises clean. Offers drinks to members/guest, providing their comfort, taking, preparing and serving food orders Answering calls and making reservations for members and guest Familiarizing and maintaining high standards of safety and cleanliness, provides members/guests above expectations Guest Service Associate The Forest Lodge at Camp John Hay Camp John Hay, Baguio City Philippines 2600 September – November 2019 Assisting check in and out transactions, monitoring cash transactions. Administer all reservations for guests and forecasts requirements and handles various cancellation requests of guests. Provides guests requests and book reservations in restaurants, tourist spots, and other leisure activities in behalf of the guest. Help guests with planning of the duration of their stay and booking reservation for the hotel. Booking confirmation and processing of payments for guest. Customer Care Representative IHG Hotels and Resorts 29th Floor RCBC Plaza Bldg T2, Ayala Corner, Gil Puyat Ave, Makati City July 26, 2021- September 08, 2021 Answer inquiries related to daily activities of work area, and act as a liaison between assigned work area and internal and external contacts to convey appropriate information Assisting and advising member who may be choosing from a variety of travel options. Sorting out any issues that may arise with bookings or reservations. Providing support to customers who may need to amend or cancel a reservation. Contract Loading Associate DNATA Travels Philexcel Business Park, Manuel A. Roxas Hwy, Clark Freeport, Mabalacat, Pampanga 2023 December 13, 2021- Present Loading contracts, offers and special services like tours and transfers in different countries SEMINARS AND TOURS ATTENDED Food Handler’s Orientation “Learning the important Guidelines, Threats and Actions for Safety and Sanitation Management (LIGTAS)” (Devesse Plaza, Saint Louis University, Bakakeng, Baguio City – October 26, 2014)) Career Orientation “Keep moving forward in Visualizing the future to the business world” (Saint Louis University, Bakakeng, Baguio City – November 15, 2015) “Exploring Diversity in the Hospitality and Tourism Industry” (Old Chapel, Diego silang bldg., Saint Louis University, Bakakeng, Baguio City – November 21, 2016) Tips Training (Training for Intervention ProcedureS) handling and enhancement for the use of Alcohol Baltimore Country Club, Maryland 21210bn