Aniagudo Chioma Blessing

CHIOMA ANIAGUDO Oworonshoki Lagos| - |- SUMMARY ● ● ● Energetic virtual Assistant with expertise in administrative support, calendar Management, project management, customer service, email management and quality assurance Proven ability to optimise workflows, enhance productivity and deliver measurable result Proficient in a wide range of productivity software and platforms including Google workspace, microsoft office suite, trello,asana, slack, zoom. WORK EXPERIENCE Virtual Administrative Assistant -June 2023-January 2025 Pack and Roll Converting Industries Limited- Gbagada Lagos, Nigeria ● ● ● ● Optimized average response time by 40% on client emails through streamlined inbox rules and response templates Used project management tools such as Trello, Asana to organize tasks and deliver within due time Managed customer request through zendesk and facebook messenger, resolving issues at a 95% customer satisfaction rate Coordinated and kept calendars, appointments and online meetings using Google calendar, zoom Virtual Administrative Assistant - January 2020 - May 2023 Izugabby Nigeria Limited- Bariga Lagos, Nigeria ● Utilize Google calendar and calendly to manage calendars and book appointments with zero conflict and maximizing daily workflow ● ● Offered full remote administrative assistance to 2+clients from various industries such as plumbing materials, building materials industry. Managed inbox management account,filtering and responding to bulk emails using Gmail with a response time of less than 24 hours on average Virtual Assistant -July 2018 - October 2019 Pefti Film Institute- Ajao Estate Lagos, Nigeria ● ● ● ● ● Supporting multiple customers at once with a 98% on-time completion rate Assist in the scheduling of meetings and appointments Perform some administrative duties and other duties that may be assigned to me Managed client communication through Whatsapp and Zoom with a professional and responsive attitude Streamlined schedules and improved task efficiency by 30% EDUCATION Bowen University- Osun, Nigeria May 2006 - May 2009 Bachelor of Science (B.sc) in Accountancy SKILLS ● ● ● ● ● ● Calendar and Email management Microsoft office suite Communication skills Time management Attention to details Administrative and clerical support CERTIFICATIONS/TRAINING ● ● ● ● National Youth Service Corps(NYSC) Certificate of Discharge Digital witch community Magonena computer training Virtual Assistant Mastery Program - Millionaire Squad REFERENCES Reference available upon request