Aniagolu Ebuka

ANIAGOLU DANIEL EBUKA #14 Aviation Road, Emene, Enugu State. Nigeria-- PROFESSIONAL SUMMARY High attention to detail and customer-focused professional with experience in providing a high level of expertise in Customer support, Management of Emails, and Data entry. Proven track record to resolve customer issues with efficiency and necessary skills, prioritizing tasks, and meeting deadlines. Committed to learning and growth, eager to contribute to an innovative team focused on solving problems and delivering exceptional service. WORK EXPERIENCE Marketing Officer, Mar2018 – Nov 2021 Enugu Electricity Distribution Company. Enugu, Enugu State Analysed market trends to adjust marketing strategies for better target audience reach Facilitated team meetings to brainstorm creative ideas for marketing campaigns Provided training and support to junior marketing staff on best practices Oversaw email marketing campaigns, improving open and click-through rates Assisted with the sharing of meter bills to the customers Aided field workers in disconnecting services for customers who were unable to pay for their energy usage Administrative Clerk, Dec 2021 – August 2023 Kaito Services Made contact with clients via telephone to remind them of scheduled appointments and programs Provided customer service by resolving issues promptly via phone or email Oversaw calendar management, smooth scheduling of staff, and the department Opened, labelled, and sorted incoming and outgoing mail Organized documentation and presentation materials for the team conference Scheduled meetings for my superiors with Zoom and Google Meet when necessary Administrative Manager, Nov 2023 – February 2025 Mekason Electronics Prepared and negotiated contracts for services provided by external vendors Developed staffing strategies and allocated resources to meet business needs and customer service commitments, and objectives Organized department meetings with well-prepared conference rooms, organized schedules arrangements for support services or required technology. Managed budget allocations for administrative functions, optimizing resource use. Followed up and guided processes on operational goals, milestones, and strategic planning Resolved administrative issues promptly to minimize the impact on operations Education. National Diploma: Business Administration and Management. 2010 Institute of Management and Technology, Enugu Higher National Diploma: Business Administration and Management. Dec. 2015 Institute of Management and Technology. Enugu Skills Email Management Document Management Self-Motivation Data entry Administrative Management Customer satisfaction evaluation Calendar Management Social Media Management