Ani Favour Chinemerem

Ani Favour Executive Assistant | Operations Coordinator |CRM & Systems Management A technically-driven Operations Specialist and ALX-Certified Virtual Assistant with a Bachelor of Engineering. I bridge the gap between complex business needs and seamless execution using CRM governance, workflow automation, and executive-level support. With over 2 years of experience managing high-growth environments, I specialize in optimizing tools like HubSpot, Zendesk, and Zapier to ensure founders can focus on scaling while I manage the technical engine. CORE COMPETENCIES CRM Governance: HubSpot and Zendesk. Workflow Architecture: Asana, Trello, Slack and MS Teams. Business Automation: Zapier (Logic-based workflows), Calendly, Google Workspace. Lead Intelligence: Apollo.io and Lead411 . PROFESSIONAL EXPERIENCE 1. Brand & Systems Manager | CRM Educational Consult | Jan 2024- Feb 2025 Lead Operations: Engineered lead generation pipelines using Apollo.io, managing the end-to-end lifecycle of applicants. CRM Administration: Oversaw HubSpot database management for new and existing users, ensuring 100% data integrity and accurate tagging. AI Implementation: Managed the AI FAQ project to streamline customer inquiries and reduce manual support volume. Process Automation: Built time-saving workflows in Zapier to connect lead capture tools with CRM internal databases. 2. Project manager | Esterapparel | March 2024-Aug 2025 Executive Support: Serve as the primary point of contact for customer scheduling and high-level inbox management. Reporting: Developed a daily reporting and tracking system to maintain operational transparency and accountability. Workflow Oversight: Coordinating cross-functional tasks to ensure production and delivery deadlines are met without reminders 3. HubSpot CRM Support (Freelance) | Trendish.com | July 2023 – April 2024 Workflow Design: Automated order confirmations and multi-stage follow-up email sequences, improving customer retention. Data Analysis: Maintained accurate contact segmentation and built reporting dashboards to track marketing campaign performance. Lead Capture: Integrated lead capture initiatives directly into HubSpot to facilitate seamless marketing-to-sales handoffs. EDUCATION & CERTIFICATIONS Bachelor of Engineering (B.Eng.) | [University of Nigeria] | 2018 – 2023 Developed a strong foundation in systems logic, technical documentation, and analytical problem-solving. Virtual assistance training (ALX: duration of 10 weeks ). In-Demand IT-Skills Training (Digital Witch Support Community :2024 october/november) SKILLS & EXPERTISE Email management and client communication CRM support and data maintenance Ticket handling and customer support workflows Task and project coordination Follow-ups, documentation, and reporting Process consistency and attention to detail TOOLS & TECHNOLOGIES . Communication: Slack, Microsoft Teams . CRM / Support: HubSpot, Zendesk . Project Management: Trello, Asana . File Sharing: Google Drive, Dropbox . Automation: Zapier (basic workflows, time-saving automations) . Scheduling: Calendly . Lead Tools: Apollo.io, Lead411