Anglia Angelina

Anglia Angelina- - Yogyakarta, Indonesia linkedin.com/in/anglia-angelina Profile I am an experienced Administrative & Customer Support Specialist with over 3 years of experience. My role has involved providing proactive support to remote teams, managing digital resources, and developing efficient documentation processes. My area of expertise includes scheduling and coordinating calendars, providing communication support, streamlining internal processes, and managing digital administrative tasks. I possess a strong work ethic and a passion for ongoing development, which enables me to bring clarity, organisation, and enthusiasm to my work. Work Experience Remote Skills Academy Customer Success Admin Respond to customer inquiries through email, WhatsApp, and social media platforms, ensuring timely and effective communication. Assist in administrative tasks, including creating certificates for course completions and managing documentation. Provide guidance to customers on product features and best practices to enhance their experience. Collaborate with team members to refine customer support and marketing processes, ensuring a seamless experience. 08/2023 – Present Self Employed Virtual Assistant Freelancer Managed various client projects, providing timely updates and maintaining high satisfaction through clear communication. Served as a personal assistant to conduct supplier research, identifying and assessing potential vendors to fulfill client requirements. Worked closely with key clients and a market research agency to conduct mystery shopping, collecting valuable insights on customer service and product quality. Organized and maintained calendars to enhance productivity and prevent scheduling conflicts. 06/2022 – Present • • • • • • • • Brighton Real Estate Property Advisor Freelancer Negotiated, researched and gathered data on more than 100 properties, filtering listings for prospective buyers. Managed and promoted properties through social media and WhatsApp campaigns. 11/2021 – 11/2022 D'kaliurang resort Sleman, Yogyakarta Reservation Admin Managed reservations via WhatsApp and phone with achieving full house targets during peak weekends. 10/2021 – 03/2022 • • • Controlled allotments and rates in the hotel's system, optimizing room availability and pricing strategies. • Hard Skills Canva Google Workspace Slack Microsof Teams Whatsapp Business Meta Customer Support and Admin handler Monday.com Notion Asana Soft Skills Team Orientated Prioritize Time Management Goals Orientated Education Taylor's University Bachelor of Hospitality Managements (hons) 2016 – 2020