Anglia Angelina

Hello I'm Anglia Angelina I am a virtual assistant, and I am fully prepared to help you. About Me I have been a virtual assistant since 2022, leveraging my hospitality experience from 2017. My skills include customer service, data entry, personal assistance, and marketing research focused on mystery shoppers. I am proficient in tools like Google Workspace, Microsoft Teams, and Canva to enhance workflows. I aim is to support businesses by managing tasks and improving efficiency to foster growth. Expertise Customer Support Admin Support Data Entry Data Collect Marketing researcher (mystery shopper) Personal Assistant Tools serviced offers Customer Support Managing customer inquiries through email, chat, and WhatsApp Business Providing timely and professional responses to ensure customer satisfaction Setting up and managing automated responses to streamline communication Administrative Support Email and calendar management Scheduling appointments and coordinating meetings Document creation, organization, and formatting Travel planning and itinerary organization Data Entry Accurate and efficient data entry for various projects Organizing and managing large datasets Creating reports and maintaining records Data Collection Researching and gathering relevant information for business needs Compiling and analyzing data to support decision-making Ensuring accuracy and completeness in all data collected Mystery Shopping and Marketing Research Conducting evaluations as a mystery shopper to provide insights on customer experiences Gathering and analyzing market research data to identify trends and opportunities Creating detailed reports to help businesses improve their services and strategies Personal Assistance Managing personal schedules and tasks Conducting research for personal or business needs Providing reminders and helping prioritize tasks to stay organized Portfolio Data Collect & Data Entry Project: Investigation of Silver Production and Sellers in Yogyakarta, Indonesia Conducted thorough research to pinpoint silver producers and sellers in Yogyakarta. Collected and structured data to align with the client’s specific needs. Provided precise and detailed insights to aid the client's decision-making process. Project: Global Data Collection and Entry for Universities Gathered extensive data on universities from various countries. Entered and updated information directly onto the company's website landing page. Ensured the accuracy and completeness of the data to support study abroad consulting agents. Marketing Research (Mystery shopper) Executed mystery shopper assignments for collaborative initiatives with national and international chain restaurants, in conjunction with a marketing research agency. As a mystery shopper, my duties included: Visiting designated locations to assess customer service and operational standards. Gathering data following a comprehensive brief, which involved taking photos, videos, and audio recordings as needed. Compiling the collected information and conducting basic analysis to deliver actionable insights for the client. Helped clients acquire e-coupons for online retailers in Indonesia. Coordinated reservations for traditional performances to guarantee a smooth experience. Enabled the purchase of train tickets via KAI Online, ensuring effective travel arrangements. Short-Term Project Personal Assistant Long-Term Projects Personal Assistant Tennis Coaching Business Assistance Provided administrative and organizational support to help the client effectively manage their tennis coaching business. One significant project included developing a thorough and detailed pricing list for tennis coaching sessions, designed to improve the clarity and accessibility of their services. Client Testimonials "Anglia took the time to understand my needs and delivered exactly what I required with very little direction from me. She did an exceptional job, and I will certainly hire her again." - Individual Client from Turkey A pleased client commended Anglia for her attention to detail and prompt delivery. With her extensive experience in the Food & Beverage and Hospitality sectors, she recognized the importance of service, quality food, and presentation. Only minimal guidance was necessary, and the client intends to hire her again. - A National Marketing Research Agency "Dear Anglia, I sincerely appreciate all that you’ve done for me, from our initial meeting to helping me purchase the e-coupon from the Indonesian online store and coordinating my travel arrangements in Jogjakarta. Even the smaller tasks, such as assisting with train ticket purchases and making local performance reservations, have made a significant difference. You are doing an outstanding job—well done, Anglia! - Individual Client from the USA My dear friend, Anglia, assisted me as a VA in my small business which is tennis coaching. She is helping me enhance the attractiveness and informativeness of my price list poster. - Individual client from Indonesia Thank You Contact :-Indonesia GMT/UTC: +07:00 hours -