Angie Romero

With over eight years of progressive experience in customer service, operations, and claims management, I have built a career defined by adaptability, leadership, and results. Throughout my professional journey, I have led and supported teams in fast-paced environments, where delivering efficiency, quality, and empathy has been essential. I specialize in streamlining administrative processes, resolving complex issues under pressure, and ensuring client satisfaction through a balance of professionalism and genuine care. My leadership approach emphasizes collaboration, mentorship, and accountability, which has consistently resulted in improved team performance and strong client relationships.

I bring an extensive skill set that includes not only people management and process optimization, but also a strong command of modern tools and platforms that drive productivity. My expertise with the Google Suite (Docs, Sheets, Slides, Drive, and Gmail) has allowed me to manage documentation, create automated reporting processes, and collaborate seamlessly across departments. Additionally, I have worked extensively with Slack for team communication, Canvas for training and performance monitoring, and other digital platforms that enhance efficiency and information flow. My ability to quickly adopt and master new systems has been a consistent strength, ensuring that I can contribute effectively in evolving, technology-driven workplaces.

Beyond technical proficiency, I have honed critical soft skills that make me a versatile professional. I am fully bilingual in English and Spanish, a strength that has enabled me to engage with diverse clients, colleagues, and stakeholders. I am ISO 9001 certified, which reinforces my commitment to quality management and compliance with international standards. Currently, I am pursuing a degree in Administrative Law, which enriches my perspective on governance, compliance, and organizational best practices. My background allows me to approach challenges from multiple angles operational, legal, and customer centered ensuring well rounded solutions.

I am recognized for my empathetic leadership style, problem-solving mindset, and ability to remain composed in high pressure scenarios. Whether leading a team, handling escalated claims, or coordinating administrative workflows, I strive to create clarity and deliver measurable results. What sets me apart is my ability to combine technical tools with human centered skills: I am as comfortable creating data driven reports in Google Sheets as I am coaching a team member to achieve their potential. This balance of efficiency and empathy has consistently contributed to organizational success and client trust, positioning me as a professional who delivers both operational excellence and strong interpersonal impact.