Angie Linares

Angelis Linares Responsive and engaging Human Resources Assistant skilled in Human Resources And Payroll Assistant management. Highly skilled in reviewing policies and suggesting supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. In-depth understanding of customer service, data entry and file actionable improvements, keeping systems updated and facilitating positive employee relations. Contact Address Santo Domingo Este, 32, 10412 Phone- Work History 2022-03 - Payroll and Human Resources Assistant 2023-02 Alliance Health, Remote Work Screened applicant resumes and coordinated both phone and in-person interviews. E-mail Delivered friendly assistance with new hires - throughout interviewing and hiring process. LinkedIn Organized new employee orientation schedules for https://www.linkedin.com new hires. /feed/?nis=true Processed employee termination paperwork at direction of supervisory staff. Skills Understanding of human resources Recruitment / Human Resources Coordinated employee training programs to improve productivity and performance. Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on Human resources policies human resources database. Payroll understanding changes in address or salary levels. Updated employee files with new details such as Verified timekeeping records and handled any Budgeting and forecasting discrepancies with employees. Administered bi-weekly staff payroll and performed Cost reduction strategies special calculations for commissions, reimbursements and benefit deductions. Work flow planning Created payroll reports to provide employer with necessary information to make informed business Project Management decisions. Processed timecards and payroll data for team of Operations management employees (350 employees). Managing schedules Tracked employee vacation, sick and personal time. Assisted with recruitment and onboarding of new Data Collection & Research Analyzing patterns employees (Over 300 employees in 6-month-period). 2021-08 - Operations Manager, Customer Experience 2022-04 Alliance Health, Remote Work Multitasking Abilities Collaborated with internal team members to resolve customer concerns and deliver enhanced customer Teambuilding experiences. Implemented process improvement to shape organizational culture, optimize procedures for Languages higher efficiency and help company evolve and grow. Spanish Set, enforced, and optimized internal policies to Excellent maintain responsiveness to demands. Analyzed and reported on key performance metrics English to senior management which improved sales by Excellent 10%. 2020-01 - Gaming Customer Support Agent 2021-08 5CA, Remote Work Resolved problems, improved operations and provided exceptional service. Answered live online chats to give quick answers and solve problems faster (50 customers per day). Assisted clients with product questions to facilitate online ordering process. - Tech Support Agent Concentrix, Santo Domingo Removed malware, ransomware, and other threats from laptops and desktop systems. Assisted customers in identifying issues and explained solutions to restore service and functionality. Analyzed issues to identify troubleshooting methods needed for quick remediation. Resolved 30-40 technical support inquiries per day. Education 2018-04 - Bachelor of Marketing: Marketing Current UNICARIBE - Santo Domingo