Angie Henderson

Angie Henderson 2723 El Caprice Drive Rancho Cordova, CA- EXPERIENCE Home Caregiver September 2017 to Present Duties and Responsibilities Provides general care and compassion to seniors. Maintaining a safe environment to allow seniors to stay at home. General house keeping and additional services based on client. Care with compassion and companionship. Provide a physically healthy environment for the client. Maintain training every 6 months with the company to assure all of our client’s needs are met. Application Analyst I February 2015 to February 2019 Duties and Responsibilities Provides routine application and technical support for the product line known as My Health Online which is equivalent to EPIC module, MyChart. Also provides triage and trouble shooting assistance for individual projects. Monitors the systems for data quality, efficiency, operation, data integrity, and appropriately escalates any issues/problems. Assists in system analysis, design, development, documentation and configuration as well as testing and training of the product. Provides standardization direction for the product aligning the application version and workflow with current standards. Patient Advocate Escalation Specialist September 2012 to February 2015 Duties and Responsibilities Is responsible for providing resolution to escalated patient calls in an effective and timely manner while maintaining a high degree of patient service. This position anticipates and recognizes problems associated with the processing of complex situations, which may include a variety of elements requiring independent judgment, while ensuring compliance with established policies and procedures. Maintaining exceptional customer service skills, while working with internal and external customers. Able to multi-task, produce quality work and meet deadlines in a fast paced environment. Experience with the following EPIC Registration Insurance Verification, Charge Entry, Charge Correction and Transaction Processing. Customer Service Representative II November 2011 to September 2012 Duties and Responsibilities Performs the duties and responsibilities of a Customer Service Representative I in addition to researching more complex issues, such as, patient billing, claims, incorrect payments, third party liability, managed care eligibility and contract issues. This position anticipates and recognizes problems associated with processing of complex situations, which may include a variety of elements requiring independent judgment. The Customer Service Representative II is also accountable for providing administrative project support to the Customer Service supervisor and will assist in the training and development of Customer Service Representative I employees. Intake Representatives February 2011 to September 2011 Duties and Responsibilities Validates patient and medical provider demographic information including selection of medical providers by specialty for health care service. Determines the patients’ status/eligibility, and the appropriate referral/authorization. Contact provider offices and make confirmation calls to patients for all urgent requests. Make sound decisions to keep the referral/authorization process moving according to contractual standards. Follow instruction including redirecting patients into the provider network for care, per contractual standards. Summarize referral and/or authorization requests and prepare correspondence to provide clinical information to serving providers. Maintain production reports on closed transactions. Certifications: MyChart Certification #- Skills: Proficient in EPIC Software formats; Business machines; Microsoft programs; Beta testing; Multi line telephone procedures; Various office skills.