Angie

ANGIE NEWSOME - MSM, PMP, PMI-SP- |-| linkedin/in/angelanewsome Summary Accomplished Program / Portfolio Manager with over 10 years of experience in cross-functional, program management, renowned for expertise in driving process improvement, technology implementation, and innovation. Possess a solid track record of managing complex projects, programs and epics, leveraging 12+ years of program management experience, and certified in various methodologies including waterfall, agile, and Lean. A classically educated professional in information technology project management, known for consistently delivering successful outcomes while ensuring alignment with organizational goals and exceeding stakeholder expectations. Skills  Portfolio / Program Management  Project Management  Technical Strategy & Transformation  Cross-functional Collaboration  Leadership  Data-Driven Decision-Making  Problem-Solving / Adaptability  Stakeholder Management  Team Development  Risk Management  Change Management  Budgeting and Financial Analysis  Product Management  Vendor Management  Content Management Interfaces  Business Case Development  Utilization Management  Quality Assurance and Control  Program Orchestration  Data Analytics / BI Reporting  Portfolio Delivery  RFP / RFI / RFQ Experience Senior Program Manager / SAFe Epic Owner 10/2022 to 08/2023 CVS (Contract / Remote) Pharmacy Digital Services including Pharmacy Benefits Management [PBM]  Pioneered Epic Ownership processes by implementing a standard approach to overall program management within SAFe Agile practices, streamlining workflows and enhancing collaboration across teams, project managers and SCRUM masters.  Advised and implemented successful strategies for project intake process for all Digital PBM epics.  Scoped, identified, budgeted, and meticulously planned a program encompassing over 20,000 hours of resources that spanned five solution trains, ensuring optimal resource allocation and project execution.  Successfully managed three compliance programs with near-term deadlines, leveraging exceptional organizational skills and a keen eye for detail to ensure regulatory requirements were met on time.  Identified and implemented innovative estimation techniques, collaborating with the Intake group to adopt new processes, resulting in more accurate project timelines and resource allocation.  Collaborated with cross-functional teams to create comprehensive business cases for Digital PBM epics.  Strategically implemented new Rally processes for epics with streamlined program delivery in mind. Enterprise Program Manager 01/2021 to 09/2022 Olive (Remote) Automate revenue cycle, supply chain or pharmaceutical processes using AI technology  Successfully implemented, meticulously planned, and consistently maintained more than 60 AI projects for 4 clients across 3 states, demonstrating a track record of excellence in program management and client satisfaction.  Spearheaded the deployment of Workfront on an enterprise-wide scale, establishing it as a central data repository for project management, thus enhancing data-driven decision-making and promoting uniformity in project tracking and reporting.  Collaborated closely with Solution Architects and Customer Relationship Managers to ensure accurate and timely customer expectation delivery.  Demonstrated exceptional skills in process optimization by collaborating closely with cross-functional teams, resulting in the efficient streamlining of workflows and the improvement of overall project delivery efficiency.  Coordinated closely with Customer Success Managers to drive change management initiatives and facilitate product adoption, ensuring smooth transitions and maximizing customer satisfaction.  Implemented robust escalation processes within programs to guarantee timely and effective communication between customer C-level leadership and internal Olive product/program teams, thereby fostering strong client relationships and enhancing project outcomes. Sr. Program Manager 07/2013 to 12/2020 Providence St. Joseph Health (Remote) Provider & Payer Revenue Cycle for a large health system  Implemented MS Project, Power BI, Smartsheet and intake processes for Revenue Cycle PMO achieving a cohesive system of record for centralized project and program management, reporting and template control.  Realized a remarkable cost savings of $2 million and achieved a revenue uplift of $1.8 million, along with optimizing staff resources by 4.1 Full-Time Equivalents (FTEs) through the successful implementation of Robotic Process Automation (RPA), showcasing an adept ability to drive efficiency and financial gains.  Initiated, drafted, deployed and reviewed RFPs and RFIs for vendor rationalization efforts to eliminate duplication and implement singular enterprise vendors.  Researched, planned, developed, and deployed MS Project server with MS Power BI connectivity for stakeholder communication demonstrating the ability to pick up new technology for quick implementation.  Identified $207 million in previously unaddressed accounts by implementing standard reconciliation processes, demonstrating a keen financial acumen and attention to detail.  Successfully achieved annual cost savings of $32 million by rationalizing vendor relationships across 7 states, encompassing over 50 hospitals, into just 2 enterprise vendors, exemplifying effective vendor management and cost control.  Managed a reporting team dedicated to standardizing and streamlining reports for the Texas region, improving data consistency and enhancing reporting efficiency.  Implemented a centralized scheduling process by leveraging Cisco for call center functionality, MEDITECH for scheduling, and Passport for order management and verification processes, optimizing operational efficiency and enhancing service delivery. Associate Director 06/2005 to 07/2013 Texas Tech University Health Sciences Center Medical / Nursing School IT  Successfully managed the IT Project Management Office (ITPMO) staff, ensuring their productivity, growth, and alignment with organizational goals.  Implemented a robust two-factor governance and classification system for projects, along with comprehensive documentation and ITPMO practices for a program consisting of 50+ active projects, ensuring efficient project management and alignment with strategic objectives.  Implemented UX and UI standards for both internal and external institutional websites, resulting in improved user experiences, enhanced brand consistency, and increased user engagement.  Chaired the functional program management team steering committee and facilitated a C-level executive steering committee for overall IT program management, demonstrating strong leadership and effective communication with senior management.  Developed and implemented processes consistent with Project Management Institute (PMI) and state standards for the IT PMO, ensuring compliance and best practices in project management. Education  2013 - Covenant Health System - LEAN/Six Sigma – Green Belt  Colorado Technical University, MSM - IT/Project Management  Texas Tech University, BA - Philosophy/English Certifications & Accomplishments  2023 - SAFe 6 Lean Portfolio Manager – Scaled Agile, Inc.  2023 - SAFe 5 Practitioner – Scaled Agile, Inc.  2013 - Scheduling Professional (PMI-SP) - PMI -)  2010 - Project Management Professional (PMP) - PMI -)  2011 – 2017 – PMI West Texas Chapter President & Co-Founder