Angelyn Pascual

Angelyn Pascual Customer Service Representative An active listener who seeks understanding; a reader more than a speaker. A person who values time, and doesn't just meet deadlines but wrap things up before the scheduled time. Willing to learn for self-growth and the benefit of the company. WORK EXPERIENCE-- Customer Service Representative (Non-Voice) AFNI Philippines, Inc 02/2021 – 03/2022 Blk 22 Lot 5 Area I Brgy Assumption City of San Jose del Monte Bulacan Tasks  Assisted customers of a US-based telecommunications company; answered and helped subscribers with their billing concerns and/or disputes, Customer Happiness Associate 24-7 Intouch SKILLS Listening Skills Customer Service Complaint Resolution 02/2020 - 03/2020 Tasks  Answered to email inquiries for an online shopping website; assisted customers by providing feedback to questions, replacement of orders, refunds, among other tasks. Customer Service Representative (Voice) Stellar Philippines Inc. 09/2019 - 02/2020 Tasks  Assisted customers of an Australian airline company. This consisted of various tasks like answering Written Communication Verbal Communication questions about Terms and Conditions of customer's booked flights, booking of flights, cancellation and refund processing Customer Service Representative (Voice) Convergys Philippines Inc 04/2017 - 11/2017 Adobe Photoshop Tasks  Accommodated customer's various request with their satellite service; Includes but is not limited to Adobe Illustrator Adobe Flash Professional Adobe After Effects activating caller's subscription, making changes on their service(s), and process payments EDUCATION Bachelor of Science in Information Technology Bulacan State University – Sarmiento Campus 2011 - 2015 MS Visual Basic I hereby attest to the veracity of the aforementioned information to the best of my abilities and knowledge. Angelyn Pascual