Angelu Chico

ANGELU CHICO Customer Service Professional PROFILE EXPERIENCE Enthusiastic Customer Service TELETECH (T-MOBILE) Representative with five years experience of delivering stellar customer satisfaction. Passionate about building strong customer relationships, Training and Development (Mentor) | June 2021-present Provided knowledge and support to new hire Experts during the nesting period. Customer Resolution Expert | March 2021-June 2021 driving brand loyalty, Coordinate with Cluster Manager to collect and provide insights increasing customer regarding the cluster's trends, share best practices, educate the engagement, and ensuring sales success. community and leaders, and help drive change to outliers across all markets. Customer Service Representative | September 2017-March 2021 SKILLS Effective Communication Skills Handled account services inquiries, troubleshooting of device and network issues, via phone and Messaging/Live Chat. Leadership ALORICA (AMAZON) Microsoft Office Skills Customer Service Representative | June 2016-August 2017 Google Applications Skills Knowledge and adaptability with CRM tools Handled order tracking inquiries and issues, refunds, replacements, and disputes, via phone. Troubleshooting Proficiency TRAINING CONTACT -- https://angeluchicocsr. mystrikingly.com/ J. Syquia Street Santa Ana Manila, Metro Manila, PH 1009 SKILL ENHANCEMENT TRAINING Alorica | May 2016 A 2-week training that enhanced my foundation on basic communication skills and how it is applied in the customer service industry. EDUCATION BULACAN AGRICULTURAL STATE COLLEGE- Bachelor of Science in Secondary Education Major in English SAN MIGUEL NATIONAL HIGHSCHOOL-