Angelo Padilla

Angelo Roldan Padilla Address: Blk 14 Lot 15 Phase 1 Sta. Elena Village, Brgy. San Jose, Antipolo City Mobile No.:- Email:- JOB OBJECTIVE To be part of a promising and high performing team that would strive for excellence by providing proficiency great service as a virtual assistant in different fields such as customer service, HR, payroll and compensation and others. WORK EXPERIENCES Homebased Data Management Analyst / Virtual Assistant November 2016 to Present Stove Doctor (November 2016 to March 2017) •In-charge of maintaining appliance and spare parts inventory. My support includes contacting (phone and email) different suppliers and manufacturers to make sure that sufficient amount of supplies are available for daily repairs and installation, it also includes database management, schedules technician dispatch for repairs and installation, follow up on purchase orders, real time chat support for online inquiries from customers. SAP HR Data Management Analyst, NORTHGATE ARINSO INTERNATIONAL September 2014 – November 2016 Maintains employees’ personal data, HR processes from hiring to separation and even transfer in to a different country or global movement of employees. Processes payroll through SAP. Investigates client payroll dispute, answers HR related queries through a ticketing system to support employee and employer concerns. Responsibilities and tasks include but are not limited to the following: •Process Personnel Change Request for onshore, impat and expatriate employees (Hiring, Termination, Entitlements, Promotion, transfers, Domestic Assignment etc.) •Contract Addenda creation, validation and distribution. •Time Data Validation •Runs Time Data Evaluation and corrects/reports errors •Generation / Transfer time quotas and reporting. •Processing global employee movements (impatriation and expatriation) to ensure a smooth flow between HR services in assigned countries. This process includes the employees' personal data, benefits, payroll and other HR related concerns. •Tax entry and generation of Tax/Salary Letter. •Works as the first point of contact in the service center for employees, managers or client HR representatives •Analyses and solves client’s questions, problems and / or requests efficiently and effectively •Responds to EWS-related questions by analyzing and solving customer’s questions, problems and requests. •Provide answers to pay and tax disputes/queries. •Ensures all inquiries are processed in accordance with agreed procedure, SLA, company policy and legislative requirements HR Helpdesk Support: •Provides support to users with data entry actions via EWS. •Validates document received by customer •Enters data in system •Archives document if legally required CUSTOMER SERVICE REPRESENTATIVE– SYNNEX – CONCENTRIX February 2013 to July 29, 2014 Dish Satellite •Provides assistance for satellite TV not limited to physical troubleshooting. •Assist customers with their billing concerns. •Make sure that all targets are met by following SOPs of the account including upselling. TECHNICAL SUPPORT REPRESENTATIVE STREAM GLOBAL SERVICES February 2012 to December 2012 Intuit Quickbooks (Accounting Software Support) •Handles technical issue of the customer with taxation software. •Performs troubleshooting over the phone and process outbound call necessary to make sure that first call resolution is achieved. •Offers products that best suit customer’s need. CUSTOMER CARE REPRESENTATIVE WIPRO February 28, 2010 to January 2012 British Telecom •Billing and Collections Specialist. •Maintain customer’s information TECHNICAL SUPPORT REPRESENTATIVE TELEPERFORMANCE May 2009 to December 2009 AT&T Uverse •Troubleshooting and Customer Service (AT&T Uverse) •Account activation •Outbound Follow ups •Programming Advisor •Promotions and Marketing •TV, DVR, Broadband Internet and Wireless Troubleshooting EDUCATIONAL BACKGROUND Far Eastern University June 2006 to May 2010 BA in Communication SUMMARY OF QUALIFICATIONS/ACCOMPLISHMENTS Over 7 years of experience in Customer Service and Business Process Outsourcing. HR Service Delivery and Proficiency in SAP business platform. Customer Satisfaction Management: Understanding customer needs and pain points. Diversified skill set on administrative support: Windows application (Word, Excel, Power Point, Office and Outlook) and basic clerical tasks. Excellent written and oral communication skills (English, Vernacular). SEMINAR ATTENDED / EXTRA CO-CURRICULAR ACTIVITIES Workday Certified – UK Workday Implementation Training – NGA Human Resources. (References are made available upon request)