Angelo Fermin P. Rolda
2145 A. Mabini Street, Sta. Cruz Laguna- /--
To embark on a career that would utilize my academic knowledge and skills, Also to
enhance my abilities to be productive and effective on my responsibilities as an employee.
Excellent in English communication skills both in verbal and written
Computer Literate
Excellent interpersonal skills and ability to work well with others and in support staff
roles.
Ability to work under pressure
Following up new business opportunities and setting up meetings
Communicating new product developments to prospective clients
Overseeing the development
Writing reports
Providing management with feedback
Setting targets for both individuals and teams
Measuring the performance of both individuals and teams
Offering Advisors guidance and feedback
Helping to optimise procedures
Finding ways to motivate Advisors
Ensuring Advisors adhere to company policy, e.g. attendance
Updating, and preparing performance reports. Being responsible for performance
management (e.g. setting objectives)
Identifying areas of underperformance
Good in setting an appointment
Team Leader for merchant account for 3 yrs
Expert in handling call flow, escalation, finding a perfect solution for the customers
concern
Subject Matter Expert
Client Specialist for collection account.
Date of Birth
Place of Birth
Citizenship
Civil Status
Religion
: 3rd of September 1981
: Ligao Albay
: Filipino
: Single
: Catholic
ARCCOS
2nd flr Pua Bldg. P Guevarra St. Corner
Alfonso St. Poblacion III
Sta. Cruz, Laguna
Executive Assistant / Business Development Manager
August 16, 2018 – Up to date
IQOR Philippines INC.,
SM – Governor's Drive corner
Aguinaldo Highway, Brgy. Sampaloc 1,
Dasmarinas, Cavite City.
September 13, 2017 – April 3, 2018
Senior Agent
Transworld System Incorporated
9F I-Square Bldg. Meralco Ave.
Ortigas Center Pasig City.
November 8 – April 3, 2016
Client Specialist 1
Chrishen’s Contact Center
Sta. Cruz, Laguna
January 2012– March 2016
Team Leader
SPI Global
PLDT Garnet building, emerald avenue, ortigas center, Pasig City
January-August 2011
Customer Service Representative
Van Huesen
Shangri-la Mandaluyong City
July-January-
O.I.C. / Supervisor
Sales Representative/Inventory Clerk/Cashier
Watch n’ See Corporation
Pasong Tamo St. Makati City
March-November 2000
O.I.C. / Supervisor
Sales Representative/Inventory Clerk/Cashier
S.T.I College (Recto)
Recto Avenue
Bachelor of Science and Business Administration Major in Management
2005
Union College
Sta. Cruz, Laguna
Bachelor of Science and Business Administration Major in Management-
Ernesto Rondon High School
Quezon City
Secondary Education
1994 - 1999
Sta. Cruz Elementary School
Sta. Cruz, Laguna
Primary Education
1988 – 1994
Maria jeanina Raymundo
TSI Operations Manager
Quezon ave. Quezon City
0917Jeanina /-
Honielee Almendral
HR - Manager
Chrishen’s contact Center-
Jocel Calinagan
Chrishen’s contact Center – Operation Manager
Sta.Cruz, Laguna-
