ANGELO FALCONE- •- • LinkedIn.com/in/angelomfalcone
SALES & ACCOUNT EXECUTIVE
Outgoing, motivated professional looking for a Sales or Account Management position that will leverage the
skills gained from my experience in the hospitality industry and provide opportunity for growth.
Areas of Expertise include:
● Customer Service
● Sales
• Staff Training / Onboarding
• Hospitality
EXPERIENCE
The Inn at Pleasant Lake, New London, NH
Maitre D', Bartender and Server (6/2019 to Present)
618 RESTAURANT, BANQUETS, & CATERING, Freehold, New Jersey
Restaurant Bartender and Banquet Staff Server (5/2018 to 9/2018)
● Directly responsible for providing high quality guest experience that would lead to repeat visits and
positive word-of-mouth.
● Used effective upselling and suggestive selling strategies to increase restaurant sales.
● Trained and on-boarded new banquet staff for on-site events to make them aware of restaurant
protocol and processes to ensure a consistent and positive guest experience.
TAMARINA RESTAURANT & BAR, Miami, Florida
Bartender & Server (2/2016 to 3/2017)
● Participated in optional training sessions led by restaurant sommelier on how to serve, sell and
recommend wines from the restaurant list, which led to a 40% increase in wine sales after 1 month.
● Helped increase bar profitability and efficiency by reorganizing and setting up the bar to enable the
staff to increase the number of drinks they were able to pour within a set time period.
● Won 3 of 5 sales competitions for selling the most exotic chef’s specials.
BAKER'S WATER STREET BAR & GRILLE, Toms River, New Jersey
Bartender (5/2014 to 12/2015)
● Responsible for providing outstanding guest experience in order to increase customer loyalty at this
busy Chef’s International sports bar location.
● Promoted to progressively senior bartending roles, moving from smallest interior location to busiest
exterior location based on outstanding job performance.
● Led new bartender training and onboarding efforts and regarded as “go to” bartender for wine
education and recommendations
ANGELO FALCONE - Page Two
BONEFISH GRILL, Middletown, New Jersey
Restaurant Server (6/2013 to 5/2014)
● Promoted to handle additional tables based upon strong job performance and reported customer
satisfaction.
● Successfully completed restaurant training around Bloomin’ Brands’ service best practices, menu
introduction, and how to serve and recommend wines.
PILOT HOUSE, Brick, New Jersey
Bartender and Server (3/2011 to 3/2012)
● Improved bar sales by reorganizing the bar’s set-up to enable faster and more efficient service.
● Responsible for successfully training new servers and bartending staff.
BENIHANA, Toms River, New Jersey
Bartender and Server (6/2009 to 1/2011)
● Responsible for providing an authentic and enjoyable restaurant experience for guests.
● Recognized by management for dramatically increasing sales of bottled water product to the point
where the restaurant ran out of inventory on more than one occasion.
INNO EDUCATION, Taipei City, Taiwan
English Tutor (4/2008 to 8/2008)
● Worked with students in groups and 1-to-1 to help improve their English pronunciation, speaking,
reading and writing skills.
EDUCATION
Bachelor of Arts in Chinese, Minor in Italian (May 2007) • Rutgers University • Piscataway, New Jersey
CONTINUING EDUCATION AND CERTIFICATIONS
Certified Flow Consultant •Entrepreneurs Institute (2017)
Sales Essentials Training Course • (2016)
ADDITIONAL SKILLS
● Microsoft Office (Word, Excel, PowerPoint, Outlook)
● Social Media (Facebook, LinkedIn)
● Salesforce.com (SFDC)
References Available Upon Request
