Angelo Dannuy

ANGELO DANNANG DANNUY 89F 2nd Avenue East Rembo, Makati City Contact No.:- Email:-/- Skills  SOFTWARE: Software Installation. Virus Prevention. System Installations and Configurations. Software Configuration. Windows 7,8 Windows 10 Active Directory (Creation, Modification, Deletion, Folder permission), IBM Lotus Notes Domino 8.0/8.5 (creation, installation, configuration, troubleshooting), MS OFFICE (knowledgeable in MS Word, Excel, PowerPoint, Publisher), MS Outlook, Office 365, MS TEAMS (installation, configuration, troubleshooting)  Network Support: WAN/LAN configuration, biometrics, CCTV, switch configuration, ruckus wireless configuration, hp wireless configuration, TCP/IP, cables, network connectivity issues  HARDWARE: installing PC software, troubleshooting and repairing PCs, networks, applications and drivers, components, and peripherals. Work Experiences  PLDT (TELTEC Innolab.) Otober 1, 2018 to Present IT Service Engineer Team Lead - Established high quality, prompt, results-driven, and proficient customer service and assist to inspire confidence in technical suggestions and management. - Responds to incoming requests and resolves customer problems via phone or email and MS TEAMS - Provide first level support to end-users through diagnosing or troubleshooting problems and implementing corrective action either remotely through the phone, remote connectivity, or collaborating with IT contacts on site - Monitor and respond to alerts and execute restoration procedures timely manner - Log on ticketing tool all updates and troubleshooting guide steps with complete details that can be comprehended by anyone who reviews or needs to continue working on ta ticket - Actively monitor ticket assignment for timely resolution of issues or completion of customer concerns - Ensure that satisfactory resolution has been executed before putting tickets on resolved state - Demonstrates professionalism while handling inquiries or complaints of the customers  JFC (Jollibee Food Corp.) July 2016 to September 29, 2018 IT Service Desk Specialist (Shift Lead) - Process work order and incident requests - Follow standard Service Desk procedures like ticket logging, administering Service Desk software or tools - Escalate or redirect problems or requests to appropriate support groups - Handle and escalate high-severity tickets Document actions taken and resolution steps to keep users updated on the progress of the ticket - Track incident and work order request tickets until closure - Coordinate with other support groups or vendor service providers to keep Service Level Agreement at a satisfactory level.  AG&P (Atlantic Gulf Pacific Company of Manila Inc.) June 2015 to May 31, 2016: Network Specialist (Infrastructure) - Perform and lead complex Infra team/tasks in amatrix environment with adiverse variety of tasks/challenges - Core Switch Configuration (HP, CISCO) - Huawei and 3COM switches MPLS Routing, Firewall Set up, Solar winds network monitoring - AP Access point Configuration, Wifi Controller (HP-RUCKUS), IP phone configuration - Biometricic configuration, IP Printer configuration   Robinsons Land Corporation May 2011 to May 2015 Network Engineer - Core Switch Configuration (HP, CISCO), MPLS Routing, Firewall Set up / Accesspoint, and Wifi Controller configuration (HP, Ruckus). - Maintaining and administering computer networks and related computing environments including system software, application software, hardware, and configurations - Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problem Desktop Engineer - Support user’s Desktop and Laptop issues, (Format/Back up/ Set up email / Printer) - Start procedures for handling the service request IT Helpdesk - Receive Calls from users and support via phone and assign tickets. - Offers first-line support to users for their IT-related problems and requests. - Providing initial support (assess Incident details, find quick resolution) RS Bernaldo & Associates June 2008 to August 2009 - Data Entry / IT Support Encoding Files and Docs / Support Desktop Issue (Not boot pc / Printer Connection) Seminars Attended  MEC Net camp Network Education & Training Camp - “Mobile Business Infrastructure” on the 21st day of January 2014 at Jobs Training Room, 307 P. Tuazon Blvd. cor. 21st Avenue, Cubao Quezon City.  MEC NETcamp Network Education & Training Campus - “Bring Your Device” April 5th, 2013 at MEC Training Room, Suite 2303 Jollibee Plaza, Emerald Ave., Ortigas Center, Pasig  Linux and Maya Conducted by Informatics International School - March 26, 2007, at ICTE Bldg. Eastwood City Libis Quezon City.  Unchain IT Conducted by Informatics International Collage - July 30, 2005, at Prestige Tower, Emerald Ave., Ortigas Center, Pasig City. Personal Particulars Age: 35 years Date of Birth: November 3, 1986 Nationality: Filipino Marital Status: Married Qualification Qualification: Bachelor's/College Degree Field of Study: Computer Science University: Informatics International College 2/F Security Land Bldg., 6797 Ayala Avenue cor. V.A. Rufino St., Makati City Graduation Date: March 2008 References  Justine Legion Supervisor Unison Computer System, Inc 120 E.Rodriguez Jr. Ave., Cor. Ortigas Ave. Brgy. Ugong, Pasig City T:-  Raymund Acuna Supervisor Robinsons Land Corp. EDSA corner Ortigas Avenue, Quezon City. E:-T:- local.888  Carmelo Cabreros IT Director / VP 27th Floor, tower 2 Insular Life Corporate Center, Filinvest Corporate City. Alabang, Muntinlupa City E:-T:- M:- I hereby certify that all information I have stated above is true and correct DANNUY, ANGELO DANNANG Applicant