Angelito Bacera

Angelito P. Bacera OBJECTIVE: To secure a position that I can utilize my skills, talents and my passion to learn. SKILLS AND SOFTWARE: 1. CUSTOMER SERVICE/ TECHNICAL SUPPORT REPRESENTATIVE – 9/10 (10 years) Providing excellent customer service to customers regarding their service and billing issues. Providing excellent technical support to customers that need assistance about their equipment and gadgets. Responding to customers emails. Experience in working with different tools such as CRM, Salesforce and MS Office. 2. ADMIN - 8/10 (14 years) Creating reports on manufacturing expenses, raw materials and shipping orders. Creating warehouse inventories. Experience in Microsoft Excel, Microsoft Word and Microsoft Power Point. Experience in working with Google Docs, Google Drive and One Note. 3. Website Developer - 7/10 (2 years) Developed Websites using HTML, Wordpress, Wix , Weebly, Adobe Muse and Dreamweaver. Experience Managing Cpanel, FTP using Filezilla and Xampp. Experience in Elementor, Woocommerce and Wordpress plugins. Experience in using Amazon Web Services (AWS) such as Amazon Connect and Amazon Lex. 4. Graphics and Video Editor - 5/10 (2 years) Editing transparent background, banners, products catalog and logo using Adobe Photoshop, Pixlr and Canva. Editing Youtube videos using Filmora 9. WORK EXPERIENCE: Company Name: Unlimitedclients Address: Council Bluffs, Iowa, USA Position: VA (Wordpress Developer) Inclusive Dates: July 2018 - Present Main Tasks: Developed and Managed Wordpress Websites. Company Name: Concentrix Daksh Address: UP-Ayala Technohub, Commonwealth, Quezon City. Position: Customer Service Representative. Inclusive Dates: February 2014 – June 2018 Main Tasks: Taking calls to provide customer service to Bell Canada’s customers. Company Name: Alorica Philippines Address: Alphaland, Magallanes, Makati City. Position: Level 3 Technical Support Representative. Inclusive Dates: February 2007 – January 2014 Main Tasks: Receive escalated calls from Level 2 agents. Company Name: Philippine Sunny Electronic Corporation Address: PEZA, Rosario, Cavite Position: Office Clerk Inclusive Dates: January 1999 – October 2001 Main Tasks: Managing and creating reports for raw materials. EDUCATIONAL ATTAINMENT: Tertiary: Computronix College (B.S. Computer Science) - Dagupan City, Pangasinan Secondary: Santa Cruz Academy - Poblacion, Sta. Cruz, Zambales Elementary: North Central Elementary School - Poblacion, Sta. Cruz, Zambales PERSONAL PROFILE: Date of Birth:June 30, 1978 Place of Birth:Lipay, Sta. Cruz, Zambales Place of Residency:Lt.2 Blk.15 Ph.1, San Jose Del Monte Heights, Muzon, San Jose Del Monte, Bulacan Age:41 Height:5’10” Weight:170 kg Civil Status:Married Sex:Male Citizenship:Filipino I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.