Angelita C Licuanan

ANGELITA C. LICUANAN 14A 8L Cambridge Village San Andres Cainta Rizal-/-- Objective I am highly motivated, hardworking, flexible and passionate professional looking for a position where I can utilize my organizational skills and contribute to increased excellent customer satisfaction. Experience CSSCORP Engineer-Technical Support (CenturyLink) April 2020 – up to present BGC,Taguig City The Results Companies Inc. Inbound Sales Representative (SPRINT Telecommunication) July 2017 – May 30, 2020 Ortigas, Pasig City Essential Functions: • Assisted potential and existing customer inquiring and placing order about phones, hotspot, latest gadgets and phone services and following up an outbound calls • Achieved sales standard set for department by effectively communicating marketing campaigns and promotions to customer • Achieved daily goal set as part of larger effort to drive measurable sales for the company success • Provided any other assistance needed with adding new service or making changing to their existing services • Assisted on their billing concern and payments The Results Companies Inc. Customer Service/Technical Support Representative (Assurance Wireless Telecom) February 1, 2019 – up to present Ortigas, Pasig City Essential Functions: • Assisted customer in setting up services with Assurance Wireless • Manage large amounts of incoming calls and customer service inquiries like plans, new applications, recertifications, adding minutes and data on the customers account • Handle customer complaints like lost/stolen/broken phone provides appropriate solutions and resolution • Troubleshoot customer technical problems with phone software and hardware. • Build sustainable relationships and trust with customer accounts through open and interactive communication • Identify and assess customer needs to achieve satisfaction • Keep records of customer interactions, process customer accounts and file documents Partnership With Native Americans (National Relief Charities) Contribution Acquisition Representative Outbound Call Center Agent May 2011 to June 30, 2017 12th flr Robinson Cyberscape Beta, Ortigas Center Pasig City Essential Functions: • Outbound Call Center Agent working as a charity member based in U.S • Calling donors to ask for donations in helping impoverished Native Americans supplying their basic needs Allianz Solutions Contact/Call Center Outbound Call Center Agent February 2008 – June 2009 Sta.Rosa, Laguna Essential Functions: • Handled outbound calls to US merchants for the following accounts: (Solicitation, Timeshare -Pacific Monarch Resort, Best USA Vacations, Suntree, Riverpointe Resort, Global Exchange, Royal Palm, Tukwila and Star Vacation) Universal Robina Corporation Administrative Assistant- Carmelray, Canlubang Laguna Essential Functions: • Handling office tasks such as filing, generating reports and presentations, setting up for meetings and reordering of supplies • • Creates ISO forms assigned for different department Encoding and preparing minutes of meeting Prima Lingerie Incorporated Quality Control Clerk December 2004 – February 2007 LISP, Cabuyao Laguna Essential Functions: • Reported directly to Production/Quality Control Manager • Quality Check of different finished garments for export • Filing, encoding and inventory forms and office supplies • Screening phone calls and coordinate with department regarding shipment schedule • Manages Quality Control/Production Manpower • Timekeeping RCSY Trading Inc. Administrative Staff/IT Support January 2003 – September 2004 Meridian Park, Sta. Rosa Laguna Philippine Long Distance Telephone Company General Clerk/IT Support January 2000 – November 2000 MGO Bldg, Ayala Avenue Makati City Essential Functions: • Handling Administrative task such as filing, encoding, inventory • Prepared report about customers complaints regarding their bills • Assisted different department regarding software and hardware issue • Answers customer concern and inquiries • Prepared Business correspondence and Memos Education Manuel Luis Quezon University BS Computer Science Quiapo, Manila October 1999 Information: I would say am goal-driven, hardworking, dedicated, flexible and passionate person. I have good communication skills and the enthusiasm to adapt myself to unusual work schedules. I can work effectively even in times of crisis and never allow stress to affects me. I am positive person. I’m computer literate and can do some computer troubleshooting.