Angelita Ruz Bocado
1082 Zone 1 Baranggay Sto. Domingo Binan City of Laguna-/-
OBJECTIVE
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To work in a Team-Oriented environment that offers opportunities for growth.
Seeking long term employment, where I can share my knowledge, experience and skill as well
as to further improve it, and also to ensure profitability and growth in this company. And being
able to face and overcome the challenges of today changing work environment.
WORKING EXPERIENCE
➢ Sutherland Global Services
Carmona, Cavite
Customer Service Representative
July 8 2019 to March 2020
I was responsible in live chat, billing status and billing concern. Responsibilities also include
customer satisfaction and ensuring good customer service.
➢ The CGM Group
London, United Kingdom
Project Manager
June 2019 up to July 2020
I started as a Virtual Assistant then got promoted. I handle all of the projects and people to
keep everything organized and make sure to let my team meet their deadlines.
➢ SH Electonics Taiwan Co., LTD
Kaohsiung, Taiwan R.O.C
Visual Inspector
April 2018 up to January 2019
Inspects quality of items from machine then pass to production line.
➢ Alorica Phils
Alabang, Muntinlupa
Customer Service Representative
November 2016 up to January 2018
I was responsible in call handling, checking order status and processing orders.
Responsibilities also include customer satisfaction and ensuring good customer service.
➢ Toshiba.
Biñan, Laguna
QA/Quality Analysis
Conduct measurement for weight, height, width and span. Responsibilities also include
analysing qualities of Printed Circuit Board for Incoming and Outgoing parts. Typically prepare
reports to a supervisor or manager.
SPECIAL / TECHNICAL SKILLS
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Managing people’s development such as call flow process, Orientation and career growth.
Microsoft office Word, Excel, PowerPoint, Canva and WordPress.
Knowledge in setting up appointments.
Capable in creating website.
Can set up a Chabot system.
Expert in SEO tactics (Search Engine Optimization).
Familiar with CRM (Client Relationship Management).
Fast learner, disciplined, hardworking and can work with less supervision.
Can handle pressure and has passion for EXCELLENCE.
ACHIEVEMENTS
TOP 2 AGENT (ALORICA PHILS)
❖ Awarded based on Customer Service, Duration of calls, Quality and Accuracy.
EMPLOYEE OF THE YEAR (TOSHIBA)
❖ Awarded based on perfect attendance and was able to pass items more than the expected
quantity.
TOP 3 TRAINING ATTENDED (ALLIANCE MANSOLS INC)
❖ Awarded based on test conducted by an agency (TESDA Accredited) on a 5 days training for
Electronics Production Line Back-End operation level 1.
PERSONAL INFORMATION
Date of Birth
Place of Birth
Nationality
Civil Status
Gender
Religion
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February 13, 1995
Libmanan, Camarines Sur
Filipino
Married
Female
Born Again Christian
EDUCATIONAL ATTAINTMENT
ASIAN INSTITUTE OF COMPUTER STUDIES
GMA, Cavite
Business Information Management
2011 Undergraduate
MALANSAD NUEVO HIGH SCHOOL
Libmanan, Camarines Sur
SECONDARY-
MILAGROSA ELEMENTARY SCHOOL
Carmona, Cavite
PRIMARY-
I hereby certify that the above information are true and correct to the best of my knowledge and
beliefs.
Applicant’s Signature
