Angelique Mallo

Angelique B. Mallo                  #69 Navy Rd, South Signal Village, Taguig City tel. No.  - e- mail add:- Objective: To be a part of the company’s mission and vision and to give excellent service for clients satisfaction and for me to be able to acquire more knowledge and improve my talents and personality. Summary of qualifications Hard working and energetic; flexible: can easily adapt to change of environment and work schedule. Maintain critical thinking skills essential to providing competent customer care. Personable with positive attitude; honest and interface well with other staff. Responsible and hard working. Competitive when it comes of delivering a good customer service. Honest and can easily adapt to any changes of policy and work arounds. Work experience: Position: Part-Time Property Endorser Company: Xurhomes realty October 2020- present Key Responsibilities: Posting properties for sale under 8990 Corp through social media platforms and ads. Answering inquiries and Assessing quality clients. Booking / processing sales Position: Senior Process Executive Campaign: Medtronic August 2019 – January 2023 Key Responsibilities: Sorting incoming calls and connecting callers to the right departments. Sending pages and notifications to our Medical representatives and clinician partners regarding professional assistance and medical reports. Position: Remote Researcher for business listings. Campaign: Business media group November 2018 – March 2019 Key responsibilities Search for business names and locations. Checking business ranking. Collecting information about business rank in google search . Calling possible lead and process appointments. Sending emails to the client about data and leads that was collected to be used by sales team. Position: Universal representative level 2 / chat , email and back office support Account: Optus February 2015 – June 2018 Key responsibilities: Assist customer to providing general information and assistance to the service product concerns. Process relocation request and cater quality assurance of the new location the service. Replies to all customer concerns and complaints that is being sent through email. Customer chat support for billing responsibilities change of service add service and other service related concerns. Processing 20% of collection duties such as updating credit standing and sending email updates to the partnered collection agencies. Doing back office duties such as creating accounts and encoding information and also encoding data from the online request and sales. Position: Sales Representative Campaign: Auto and General Insurance. September 2014 – January 2015 Key Responsibilities: Cold Calling. Assessing Clients for possible Insurance Coverage. Generating Sales for Car And Home insurance Position: Technical Support level 2 agent Campaign: intuit Quickbooks October 2013- August 2014 Key responsibilities: Sales and upgrades for accounting softwares. Provides assistance in correcting balance sheets. Access customer’s account transferring data from bank account to the supported accounting software. Provides best advice for creating books and how to use service. Provides help for annual tax requirements. Position: Collection Specialist Account: Comcast February 2013- September 2013 Key responsibilities: Processing outbound and inbound collections. Providing payment options and provide assistance for payment arrangements. Position: Call Center Agent Account: Boost Mobile October 2010 – November 2012 Key responsibilities: Provides general customer service. Assistance with basic troubleshooting . Processes top up and providing account information. Educational Background: Tertiary:  AMA Computer Learning Center (Cubao Branch)             Course:  Business and Information Management 2005 - 2007 Secondary: Jose P. Laurel Sr. High School              Proj. 4, Quezon City              - Primary:`   Pura V. Kalaw Elementary School             Proj. 4, Quezon City             -   Training Attended: Finishing course of Call Center Agent Trilink Training and Development Corporation P. Tuazon Ave. Proj. 4, Quezon City October 2009 – November 2009 Personal Information: Age:34 years old Birthday: February 26, 1988 Height: 5’3” Weight:130 lbs Civil status:Single Religion:Catholic