Angelique Claire Agnes

ANGELIQUE CLAIRE AGNES --009-B Don Crispulo St. Nitang Avenue Gulod Novaliches Quezon City,Philippines DOB: 29/July/1993 Summary Skills Efficient professional with 5.5+ years of experience and a proven knowledge of conflict resolution, order processing, and customer satisfaction. Aiming to leverage my skills to successfully fill the Virtual Assistant role at your company. Admin Assistant · Customer Support · Data Entry Education Philippine Women's University · Email Support · Chat Support 2008 - 2011 Bachelor Of Science In Hospitality Management Undergraduate of Bachelor Of Science In Hospitality Management · Multitasking Holy Child Academy 2004 - 2008 Languages Graduated with Honors English & Filipino Experience Teleperformance Interest Reading Books & Magazines 2015 - 2017 Customer Service Representative Resolves customer complaints via phone, chat and email. Help customers who have questions or concerns regarding billing or payment information. We use SaaS in this account. Teletech 2013 - 2015 Customer Service Representative / Technical Support Representative I've been a Cross Trained agent for this account. I took calls from Customer Service and Technical Support queue. We process orders and payments via CRM, we handle billing concerns and troubleshoot e-book readers. I worked at graveyard shift. Aegis People Support 2013 - 2013 Travel Sales Consultant Plan tour itineraries, applying knowledge of travel routes and destination sites. We sell travel packages and we use eTravos software. Stream Global Services 2011 - 2012 Customer Service Representative Provide assistance for customers with special billing requests, upgrade subscriptions, and promote company products and services. We used aspect software in this account, and I worked here at graveyard shift. E-commerce Company 2018 - 2018 Virtual Assistant I worked for a e-commerce company for 6 months as a Virtual Assistant. I was in charge of Social Media Advertising, Chat Support and Order processing. E-mail:- Others Skype Account : Angelique Agnes