Angelique Block

I worked in a Call Center company for 8 years.

I speak, read and write fluent English. I have worked in a Call Center company for 8 awesome years. I started as a Customer Service Representative and eventually got promoted as a Supervisor. 

During my Customer Service Representative journey, I have handled different queries and accounts that helped me master my skills. I have used numbers of software such as Sage 50 US, Sage 50 CA, Timeslips and DacEasy to support our clients with small businesses. I did well as a Customer Service Representative reason why I got promoted as a Supervisor/Team Manager.

They have opened the door for me as a Supervisor/Team lead. I handled a team consists of 20 people. I was in charged for their performance and score improvement. That's when I learned doing Root Cause Analysis (RCA). I started reading and analyzing data in order for me to come up with a realistic and doable action plan for the team. By doing so, I became an expert with Microsoft Office and Excel Spreadsheet.

Being a Supervisor is not just limited to managing your own team. This also opened an opportunity for me to work with our clients. This gave me background knowledge and a little bit of experience in terms of scheduling an appointment or meeting, researching and planning for business strategies.

After working in a Call Center, I had a short stint of being a Virtual Assistant in September 2018 until March 2019.

With the experience I have, skills acquired and exceptional work ethics, I know I can contribute positively to our clients and work efficiently.