Angeline Hernandez

ANGELINE HERNANDEZ -- Personal Assistant with Intake & Administration experience Cavite, Philippines SUMMARY I am an organized and creative Virtual Assistant with hands-on experience in administrative support, legal intake, client communications, and social media marketing. I excel at managing calendars, collecting documents, coordinating workflows, and enhancing online visibility through effective content creation and outreach. I am known for being proactive, dependable, and easy to work with, whether supporting law firms, wellness businesses, or travel and sales teams. My focus is on helping service-based professionals remain efficient, connected, and ahead of the competition. PROFESSIONAL EXPERIENCE Personal Assistant Active Odyssey | Feb 2024 Conducted targeted outreach through email, Facebook, and Instagram, resulting in increased lead engagement and conversion rates. Create and manage marketing newsletters and blog content to enhance brand visibility and promote tours. Update website content to ensure a seamless and user-friendly experience for visitors. Consistently track and record tour sales bookings and make timely follow-ups. Create engaging Instagram carousel posts to boost audience interaction and increase brand awareness. Provides administrative support, including collecting personal details and organizing flight bookings to ensure smooth tour operations. Sales Intake Specialist & Administrative Assistant Lam Legal-Trial Lawyers | May 2024 Serves as the firm’s main point of contact, efficiently addressing any internal or external requests. Provides support to attorneys, acting as the main contact for operational and caserelated inquiries. Oversees workflow processes to ensure tasks are completed smoothly and on time across departments. Manage and train team members to improve efficiency and performance. Handles intake management and takes calls from partner law firms, maintaining professionalism and client satisfaction. Manage email and website communications to enhance responsiveness and client engagement. Follow up with leads on time, leading to more client conversions and case retention. Collect and organize client information and legal documents to ensure accuracy and compliance. Schedule appointments and manage lawyers’ calendars to optimize time and resources. ANGELINE HERNANDEZ Personal Assistant with Intake & Administration experience Perform conflict checks and document findings to support compliance with ethical procedures. Prepare and maintain legal contracts to streamline the onboarding and case initiation process. Use CRM (Lawmatics) to manage data, resolve technical issues, and improve system reliability. Send invoices promptly to maintain consistent revenue flow and client satisfaction. Coordinate case file handovers to lawyers, ensuring all materials are complete and organized. Monitor weekly sales reports and call logs to track performance and find areas for improvement. Sales & Marketing Specialist Discount Cars | Jun 2021 Streamlined vehicle application and financing processes, reducing approval time and enhancing customer satisfaction. Drove sales growth by providing strategic support to the sales team, improving overall performance. Deliver exceptional customer service, contributing to positive reviews and repeat business. Generated high-quality leads and booked appointments, increasing showroom traffic and sales opportunities. Managed vehicle inventory and ensured upto-date listings on the dealership website to attract buyers. Designed eye-catching marketing graphics for promotions and events, boosting brand visibility and customer engagement. --Cavite, Philippines EDUCATION San Sebastian College-Recoletos de Cavite Bachelor's Degree in International Hospitality Management 2005 – 2009 SKILLS Marketing & Content Creation Email Marketing, Blog & Newsletter (Mailchimp, Easol, ChatGPT, Gemini) Graphic design for marketing (Canva) Social media marketing (Instagram, Facebook) Sales & Lead Management Lead generation (Mailchimp) Sales performance tracking and reporting (MS Excel, Google Sheets) Sales tracking CRM management (GoHighLevel, Lawmatics) Administrative & Operations Calendar and schedule management (Gmail, Outlook) Document collection and management (Docusign) Invoice management and billing Customer service and support (RingCentral, Vonage) Project & Workflow Management Team training and supervision Workflow oversight and task coordination Performance tracking