Angeline Dela Cruz

Resume of Angeline Dela Cruz #26-A Eustaquio st. Manotoc subdivision Brgy. Sto nino Marikina city Contact No-/- /- E-mail address:-or-_______________________________________________________________ Career Objective: Desire a position that will allow me to use my skills in the field of communication and administration in an organization that provides a balanced work-life environment. WORK EXPERIENCE: 1. JP MORGAN CHASE BANK N.A from (NOV.2010 - DEC.2015) Net Plaza Bldg 31st st. Esquare zone , Crescent Park West Bonifacio Global City, Taguig JOBTITLE: Risk Operations Analyst (Specialist II) Fraud, Claims and disputes (Oct 2013Dec 31,2015) JP Morgan Chase Bank- Line of business: Fraud, Claims and disputes ( Digital Fraud/ Electronic Money Movement) -Product : Wire transfer, ACH, Billpay, Debit/credit, Quickpay (similar to paypal) - Analyzing red flag transactions done by customers online that alerted from the banks Loss Avoidance database from low to high dollar amounts - Outbound calls to customers or external banks for verification - Approval is based on personal holistic review following quality with bank guidelines, fraud instincts and conclusions - Fraud prevention ; helps the bank to save from losses JOBTITLE: Mortgage Banker - Customer Care Professional (November 2010- October 2013) JP Morgan Chase Bank- Line of Business: Chase Mortgage Banking (Retail Financial Services) -Product: Mortgage Loans -Provides customer service to existing mortgage loan holders, does billing explanations and disputes about payment -Account maintenance, explanation of loan type, discuss payment history -Assures that an issue is resolved on the call, opens appropriate ticket/route to rectify the problem -Does soft collection calls ( If a customer is past due on the payment) -Does upsell (refinance) options to borrowers who are eligible for the offer 2. NCO GROUP MANILA/ RMH TELESERVICES ( February 2010- June 2010 ) 6th floor Total Corporate Center Kalayaan Ave.Taguig City JOBTITLE: Outbound Sales Representative Account: Aegon ( An Umbrella Corporation for Different types of insurance) - Product: Sears Canada (Canada Market) -An Insurance for Credit Card (Mastercard) and Local Sears Canada Credit Card (Billing Card) - Demonstrates product information and benefits, proper premiums for the product, closes sales thru self verification for all the provinces in Canada except for Transfer to licensed agent campaigns (British Columbia and Alberta) 3. SIEMENS IT SOLUTION SERVICES( Oct.2008- Sep. 2009) 23/F CyberOne Bldg., 188 E.Rodriguez Jr. Ave. 1100 Manila, Philippines JOBTITLE:Technical Support Specialist ( Lvl. 0) /Customer Service Representative and email support -Incident Coordinator- NSN Global Incident Management Team Account: Nokia Siemens Networks - Back office support ( Microsoft Outlook, MS Excel, MS Word, MS Powerpoint ) - Arranging errors and assuring correct process was followed for proper routing of issues/incidents - assures that every ticket created for a call is documented with the needed information for faster resolution of issues/incidents - Outbound calls/ email processing PERSONAL BACKGROUND: *5'1 Ft. tall,90 lbs. *Single,Female,Filipino *With medium built and in excellent health *Born on Sept.05,1986 *Has 30yrs of blessed existence *Dependable and Responsible *Friendly and Flexible *Can easily relate with other people *Eager to learn new things and can easily adapt to different types of environment EDUCATIONAL BACKGROUND: TERTIARY Graduate Practical Nursing St.Augustine School of Nursing Graduate Oct.2005-Dec.2007 SECONDARY Graduate Makati High School- ELEMENTARY Graduate Cembo Elementary School- CHARACTER REFERENCES: 1. Jonalyn Alday Team Manager- Electronic Money Movement JP Morgan Chase /-. Lara Rosales Escalations- Subject matter expert ( Mortgage Banking ) JP Morgan Chase /-. Ann chico Account Coordinator- Siemens IT Solutions Mirof Services Inc-/- loc 209 4. Keith Borja Team Manager NCO Group Manila/RMH Teleservices Asia-