Angelina Njoki

CURRICULUM VITAE ANGELINE NJOKI NG’ANG’A (Bachelor of Applied Communication) Nationality: Kenyan Residence: Nairobi Tel: (- Email:- PUBLIC RELATIONS & COMMUNICATION Public Relations and Communications professional with 5 years of experience driving attainment of organisational objectives by developing and implementing ingenious communication strategies for internal and external clients. Professional experience includes serving as Website and Social Media Administrator with LTN Quality Car Imports; Executive Assistant with Alta Hauz Limited; as well as Sales and Marketing Executive with Vehicle Exports UK Ltd., among other roles. Exceptionally skilled in analysing market developments and advising the executive on effective positioning of the organisation through marketing, branding and corporate communications; developing, executing, and managing transformational communication strategies; as well as analysing brand exposure and responding effectively to reputational risks. MILESTONES  Serving as Website and Social Media Administrator with LTN Quality Car Imports, have analysed industry dynamics in the country and developed effective communication and outreach strategies to promote the uptake of the company's motor vehicles. This includes developing strategies for brand positioning and exposure through online platforms, developing content that appeals to the aspirational needs of motor vehicle buyers, and promoting word of mouth referrals from satisfied customers to build the company's credibility in prospective customers' minds.  In the same capacity, have worked with creative teams, the head of marketing and other senior executives in developing internal and external communication strategies, which have enhanced operational efficiency and strengthened the company's brand image. This includes developing effective customer relations policies detailing how customer enquiries are handled and escalated internally, setting timelines within which all enquiries should be resolved to customer satisfaction, and developing customer feedback mechanisms to help the organisation assess the levels of customer satisfaction.  As Executive Assistant with Alta Hauz Limited, coordinated official communications between the company's anchor clients and the organisation, and responded knowledgeably to all customer enquiries.  As Sales and Marketing Executive with Vehicle Exports UK Ltd. analysed customer feedback and the competition and provided strategic advice to the company's executive leadership on effective approaches to using communications to drive and manage change in organisational culture and corporate image. This was in addition to coordinating the production of corporate communication materials, including the design and production of print, online, and audio-visual content as per organisational marketing requirements. COMPETENCIES  Developing, executing, and managing organisational communication strategies.  Effectively managing organisational public image and promoting brand awareness.  Coordinating internal and external PR and communication activities.  Building and maintaining mutually beneficial relations with peer organisations, industry regulators and other key stakeholders.  Preparing materials for internal and external communication, including the writing of articles, and preparation of brochures, flyers, as well as magazine and website content.  Preparing and submitting communications operational budgets, expenditure breakdowns and analyses of the effectiveness of communication campaigns. ANGELINE NJOKI NG’ANG’A | CURRICULUM VITAE 1 PROFESSIONAL EXPERIENCE LTN Quality Car Imports Website and Social Media Administrator, July 2020 to date In this capacity have among other things:  Led in the development, implementation and review of internal and external communications strategies and policies.  Created an inventory of the company's online assets, including the official website and social media platforms - Facebook, YouTube, Twitter and WhatsApp, among others.  Posted new listings on social media platforms and the official website.  Written blogs to drive traffic to the company's websites and social media channels.  Effectively responded to business enquiries and updated the marketing team on leads coming in through the online channels. Alta Hauz Limited Executive Assistant, November 2019 to February 2020  Uploaded and updated currently available assets on leading hospitality and accommodation websites.  Responded to client inquiries received from listings posted on the different online platforms.  Provided assistance to international and diaspora clients.  Negotiated property pricing with clients and closed deals in respect of set minimum prices for different properties. QC Imports Limited Sales and Marketing Manager, January – June 2019  Ensured profitability through effective market planning, which resulted in sustained growth in volume and value of transactions.  Directed marketing engagements, including advertising, direct marketing, and brand awareness campaigns.  Managed relations with anchor clients and other key stakeholders.  Enhanced staff productivity and morale through clarification of their deliverables, mentoring, as well as internal and external training.  Reach out to target audiences and build customer relationships. Vehicle Exports UK Ltd. Sales and Marketing Executive, June 2016 – November 2018  Served as the first point of contact for clients and led them through the vehicle importation process.  Effectively managed the company's database of clients and suggested ways of deepening relations with them.  Managed the company's online presence, including the Quora account.  Prepared online content for the official website and social media outlets. ACADEMIC QUALIFICATIONS  Bachelor of Applied Communication Multimedia University of Kenya, September 2013 – July 2017  Kenya Certificate of Secondary Education Mean grade: B+ 72 Points Gatanga Girls High School,- REFEREES Barbara Nthoki Lecturer Multimedia University of Kenya Tel: (- Angelina Makini The CEO Alta Hauz Limited Tel: (- Email:- Thomas Kamau The Director Vehicle Exports UK Ltd. Tel: (- Email:- ANGELINE NJOKI NG’ANG’A | CURRICULUM VITAE 2