Education History
BA COMMUNICATION
PAMANTASAN NG LUNGSOD NG MUNTINLUPA
INTERNSHIP:
107.5 ENERFY FM | RADIO STATION
• SOCIAL MEDIA MODERATOR
• CONTENT VIDEO EDITOR
AWARDS:
Angelika Fulugan
WORKFORCE REAL-TIME ANALYST AND
EMAIL SUPPORT EXPERT
Working as an Inbound Specialist for 2 yrs and 2
yrs as an Workforce Analyst in Amazon Account,
results oriented committed individual seeking a
position within business operations to provide
efficient and effective solutions to a progressive
company that will enable me to use my strong
organization skills and prior experience to
advance my professional career.
Qualification Skills
• CUSTOMER SERVICE SKILLS
• WORKFORCE MANAGEMENT
• DATA\TIME ANALYST
• VIDEO EDIT (FILMORA)
• CALL ROUTING
• EXCELLENT COMPUTER SKILLS INCLUDING USING
SPREADSHEETS AND MICROSOFT OFFICE
• HAS EXPERTISE IN EXCEL
• BASIC CANVA
• BASIC POWERPOINT PRESENTATION
Contact
- QUEZON ST. POBLACION MUNTINLUPA CITY-LIVE:.CID.34CAFFF31FC4E428
• ACADEMIC EXCELLENCE AWARD A.Y-
• LAKBAY CAMPUS HOUR SEASON SOCIAL MEDIA MANAGER
Work Experience
INBOUND SPECIALIST
AMAZON SELLER SUPPORT | MAJOREL PHILIPPINES 2018 - 2020
Answer telephone calls regarding their
account concerns
Analyzing customers request to resolve
issues accurately
Consult with customers to evaluate needs
and determine best option
Consistently improve customer satisfaction
through expert resolution of conflicts,
issues, and concerns.
WORKFORCE MANAGEMENT
(REAL-TIME ANALYST)
AMAZON ACCOUNT | MAJOREL PHILIPPINES 2020 - 2022
Ensure local call center emloyees are
actively contributing to the assigned queue
Monitored schedules and workforce
software trends to inform Operations
leaders when phone time is over the
established threshold and/or identify
employees out of adherence
Created reporting on absenteeism and
another shrinkage for operations leaders
and workforce personnel.
Handling client calls
Increased staffing levels or modified call
routing to increase service levels.
