Angelie Torralba

ANGELIE M. TORRALBA Virtual Personal Associate/Graphic Artist PROFILE EDUCATION I’v e been working in BPO companies as a Customer Serv ice Representative since 2014. Currently, I am working as a Virtual Personal Associate that is now more on office works or data entry tasks. Also, I'v e been doing graphic designs as my part time. Cebu Technological University June 2010 – March 2014 Bachelor of Science in Industrial Technology – Major in Computer Tech I am looking forward to working in a company that will help me improv e my career professionally. I wanted to learn ev ery day and I am willing to be trained to any position that will fit my qualification. CONTACT PHONE: - W EBSITE: https://www.behance.net/angelietorra lba HOBBIES Graphic Designing Listening to Music W atching Mov ie Series Social Media 75% 100% Lead Generation 90% Muti-tasking 95% Typing Skills 75% Microsoft Office 75% Salesforce 25% Conduent – Customer Care Senior Assistant Nov ember 2017 – January 2018 ● Handle billing issues and billing inquiries ● Troubleshooting dev ices ● Educating customers about the products and serv ices Convergys (now Concentrix) – Sales Associate II February 2016 – June 2017 ● Handle basic and complex billing inquiries ● Dev ice and network troubleshooting ● Educating customers about the products and serv ices SKILLS Data Entry Executive Boutique – Virtual Personal Associate February 2018 – Present ● Inv oicing (Insurance companies) ● Email communication to Case Manager and Inv estigator ● Entering and updating information into relevant databases ● Collecting information and capturing data promptly to ensure the business’s databases are current to accurately reflect its dev elopments, updates and transactions ● Lead generation ● Verifying accurate details through phone calls if needed iQor – Customer Care September 2017 – October 2017 ● Handle basic and complex billing inquiries ● Dev ice or network troubleshooting ● Education customers about plans and serv ices EMAIL:- Adobe Photoshop WORK EXPERIENCE Qualfon – Customer Service Chat Representative February 2014 – September 2014 ● Assisting customers with their order process online through chat ● Educate customers the perfect plans and dev ices for them ● Handle billing inquiries LANGUAGES English Japanese Tagalog Cebuano Proficient Basic Proficient Nativ e