Angelie Te

Strategic Operations • Legal Intake Specialist • Digital Content Creator

With over 9 years of experience, I don’t just manage tasks—I elevate businesses. As a natural problem-solver, I have a passion for streamlining complex processes to improve operational efficiency and drive growth. I bring an ownership mindset to every project, treating your business with the same precision and care as my own.

• Leadership: Team coaching, KPI management, and workflow optimization.
• Legal Expertise: Specialist in MVA, Personal Injury, and Education Law intake.
• Problem Solving: Identifying bottlenecks and implementing "smarter, not harder" solutions.
• Digital Growth: End-to-end social media management and e-commerce optimization.

• Natural Problem Solver: I thrive on identifying friction points in a workflow and redesigning them to improve the overall operational flow.
• Team Excellence: Led high-performing contact center teams to consistently meet and exceed performance KPIs.
• Training & Coaching: Developed and implemented programs to ensure exceptional customer experience (CX) standards.

• Specialized Intake: Managed intake and closing calls for Education Law, Real Estate, and Sports Law (UIL DEC/SEC).
• Case Qualification: Expertly qualified clients for MVA, Personal Injury, and Workers' Compensation.
• Client Prep: Facilitated preparation sessions for hearings, depositions, and legal proceedings with strict confidentiality.

• Retention: Developed proactive strategies to resolve client issues and nurture long-term loyalty.
• EA Support: Managed complex calendars and communications via Outlook and MS Teams for high-level executives and attorneys.

• Content Creation: Wrote SEO-driven content using Neuron Writer and produced visual media via Flexclips and ChatGPT.
• Social Media: Managed multi-platform presence (FB, IG, X) including Reels production and influencer outreach.
• E-commerce: Handled Shopify/Amazon/eBay listings with SEO-rich descriptions and full-cycle order fulfillment.

• Legal & CRM: Clio Manage & Grow, LEAP, WealthCounsel, Zendesk, Zoho, Podio, Freshdesk.
• Management & Scheduling: Microsoft Teams, Outlook, Hootsuite, Duda.
• Content & SEO: Neuron Writer, Flexclips, ChatGPT, Shopify, Basic Graphic Editing.

I thrive under pressure, communicate with clarity, and execute with precision.

Ready to streamline your operations or scale your digital presence? Message me today, and let’s bring your business goals to life.