Angelie P. Bacolod
350 St. Luke Street, Brgy. Hipodromo, Mabolo
Cebu, Philippines 6000
Mobile No.:-
Email Add:-/--Skype: angelie.piandong
Current Location: Cebu
Availability: ASAP
PERSONAL DATA
Age:
33
Date of Birth:
Aug. 1, 1983
Gender:
Female
Civil Status:Married
Height:
5’1
Weight:
75 kg.
Nationality:
Filipino
Religion:
Roman Catholic
WORK EXPERIENCE
I have been working for a total of 9 years up.
Position:
Durations:
Company:
VA – Chat and email support (home based part time)
April 2014 – June 2016
High Traffic Academy
Position:
Durations:
Company:
Industry:
Job Description:
Sales Supervisor (full time)
March 2013-present
Casting360
BPO
To ensure the team hits the desired core sale and upsale.
Scheduling breaks for agents. Making sure all metrics are
met. Coaching and call evaluation for each team member.
Position:
Visayas
Durations:
Company:
Industry:
Job description:
Regional Sales and Business Dev. Manager for
Position:
Durations:
Company:
Industry:
Job description:
Customer Service Supervisor
Feb. 2011-January 2012
Customer Benefit Services
BPO
To assist agents with the calls and metrics. To be able to
coach them if needed to improve their skills and score
cards. To be able to motivate them to hit the given quotas
may be in sales or in customer service.
Position:
Durations:
Company:
Industry:
Traffic Manager and Executive VA (Home based)
July 2010-Feb.2011
Specialized Staffing Agency
Real Estate
March 2012- Feb 2013
Raffles and Company Inc.
Direct Selling
Provides quality leadership. Achieves revenue and
profitability quotas. Leads the sales territory
representatives and specialists, inclusive of managing
performance, mentoring and coaching. Responsible for the
forecasting and sales tracking.
Job description:
To ensure documents are checked and valid before
submitting it to the system and before approving loans to
customers.
Position:
Durations:
Company:
Industry:
Job description:
Branch Manager
April 2009-July 2010
Milk & Co.
Direct Selling
To oversee store operations also sales. To do training for
new and old recruits in Visayas area. To hit sales quota for
Cebu.
Position:
Durations:
Company:
Industry:
Job description:
Customer Service/ Sales/ Retention Agent
March 2007-April 2009
Convergys - SPRINT
BPO
To be able to hit quotas in all aspect, may it be in sales,
customer service surveys and retentions. To assist
customer with their queries and up sale if needed.
EDUCATION
Highest Education
Education level: Bachelors/College Degree
Education Field: Hospitality/Tourism Management
Course:
Hotel and Restaurant Management
School/University:University of San Carlos
Date:
June-
Education level: College
Education Field: Commerce
Course:
Psychology
School/University:University of San Carlos
Date:
June-
SKILLS
Skill
•
•
•
Customer Service
Management
Sales
Yrs. Of Experience
9 years
6 years
3 years
LANGUAGES SPOKEN
Language
• English
• Tagalog
• Spanish
• Niponggo
Proficiency Level
4
4
1
1
REFERENCES
1. Kent June Madrid
Member Support, Casting 360.com- /-. Charis Ruth Abong-Pastor
QA-Contact SOlutions Inc.-
3. Lea Marie Namacpacan
HR, V-Customer-/-
