Angelie Jean Marino

ANGELIE JEAN MARIÑO 🏠343-B Crewe Road, George Town 📲- 📧 | | - Professional Summary Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 13 years of experience to new professional challenges with a growth-oriented organization. Skills ● Effective Sales Presentation and Negotiation ● Competent Sales Contract Close out. ● Social Media Management and Content Creation ● Audiovisual management for events and marketing ● Proficient in Digital Marketing ● Effective Training and Coaching development. ● Excellent Communication Skills ● Outstanding Customer Service and Consulting Skills ● Lead Generation for Real Estate ● Proficiency with the use of Microsoft Office (Word, Excel, Powerpoint, Access). ● Critical Thinking and Problem Solving Skills ● Excellent Time Management and Ability to Multi - Task ● Ability to work under minimum supervision ● Handles a high volume of Customer Account Management ● Effective Interpersonal and People Management Skills. Work History Program Director October 2016 - February 2023 Monster Radio BT 105.9 - Cebu Philippines ● Oversees the conception and selection of all the station’s content, and in the process shapes the station’s demographic, identity, and core values. ● Developed radio programs from ground up, laying out framework, and defining roles. ● Analyzed listener data and adjusted programming lineup to maximize potential listenership. ● Supervised media programming team and provided feedback to drive quality programming. ● Negotiated program contracts and agreements to obtain cost-effective pricing. ● Determined broadcast requirements to plan event coverage and regular programming. ● Facilitated programming by coordinating resources and deliverables between departments. ● Oversaw staff schedules and assignments to handle programming demands. ● Developed proposals and operational plans within the assigned area. ● Helped other head of departments resolve production, casting and budgeting issues impacting station performance. ● Supervised program staff, managing and evaluating their performance to ensure high-quality services to the audience. ● Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission. ● Developed and recommended policies and procedures for evaluating programs. ● Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. ● Created documentation outlining research findings for use by other head of departments, and customers to make accurate decisions about the overall company plans for the future. ● Generated new sales leads to achieve and exceed monthly sales goals. ● Build strong relationships with internal and external candidates to ensure an excellent hiring experience. ● Devised hiring and recruitment policies for a 20-employee company. Administrative Assistant January 2020 - October 2022 Majestic Senior Living - Georgia, USA ● Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff. ● Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. ● Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. ● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. ● Managed filing system, entered data and completed other clerical tasks. ● Created and maintained databases to track and record customer data. ● Transcribed and organized information to assist in preparing speeches and presentations. ● Established administrative work procedures to track staff's daily tasks. ● Managed phone and email correspondence and handled incoming and outgoing mail. Customer Service and Technical Trainer 2014 - 2016 Sykes Asia Inc - Cebu City, Philippines ● Prepares and teaches classes to help upcoming customer service representatives be equipped with all the knowledge they need to help customers. ● Offering input on technical and platform-related strategic planning initiatives. ● Drove technical initiatives for large enterprise systems to align with long-term business strategies. ● Advised management, business and technical staff on solutions using specific domains or technology. ● Provided educational expertise and mentoring to junior team members. ● Identified value opportunities to exploit products for maximum business effectiveness. Customer Service Representative - Sykes Asia Inc - Cebu City, Philippines ● Delivered prompt service to prioritize customer needs. ● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. ● Promptly responded to inquiries and requests from prospective customers. ● Updated account information to maintain customer records. ● Handled customer inquiries and suggestions courteously and professionally. ● Reached out to customers after completed sales to suggest additional service or product purchases. Education Bachelor of Science in Information Technology Cebu Technological University - Cebu City, Philippines