Angelie Gepilano

ANGELIE Q. GEPILANO Virtual Administrative Specialist To leverage my expertise in customer service, Google Sheets, Canva, and administrative support in a dynamic role. I aim to contribute to data-driven projects and innovative solutions through strategic decision-making and creative execution. o n a l i p e G . Q e i l e Ang WORK EXPERIENCE CONTACT-- Blk 47A, Lot 21, Sta. Magdalena St. Carmela Valley Subdivision, Talisay City, Negros Occidental EXPERTISE Customer Service & Client Relations COMMUNITY MANAGER/ADMIN 2023 - 2024 ASSISTANT JCDC Ventures Pte. Ltd. Singapore Oversaw community management and administrative operations, ensuring seamless communication and project execution. Coordinated events and activities, fostering engagement and positive relationships within the community. Streamlined administrative processes to improve efficiency and reduce operational bottlenecks. Data Management & Analysis Social Media Management Canva Design & Presentation Google Workspace Microsoft Office Suite REFERENCES Chelsea Chloe C. Gallano PPC Speciallist CUSTOMER CHAT SUPPORT IQOR PH 2023 Provided efficient and empathetic customer service through chat support, resolving client concerns promptly. Documented and analyzed customer interactions to identify trends and improve service quality. Exceeded performance metrics, consistently maintaining high satisfaction scores. SOCIAL MEDIA HEAD World Harvest Media Productions 2021 - 2023 JCDC Ventures Pte. Ltd. - Glare Rose D. Orpeza Human Resource Manager JCDC Ventures Pte. Ltd. - Managed and grew social media presence, creating compelling content and engagement strategies. Analyzed social media performance metrics to refine strategies and increase audience engagement. Led a team of creatives in producing high-quality visuals and campaigns. ANGELIE Q. GEPILANO Virtual Administrative Specialist To leverage my expertise in customer service, Google Sheets, Canva, and administrative support in a dynamic role. I aim to contribute to data-driven projects and innovative solutions through strategic decision-making and creative execution. o n a l i p e G . Q e i l e Ang WORK EXPERIENCE CONTACT-- Blk 47A, Lot 21, Sta. Magdalena St. Carmela Valley Subdivision, Talisay City, Negros Occidental EXPERTISE Customer Service & Client Relations Data Management & Analysis Social Media Management Canva Design & Presentation Google Workspace Microsoft Office Suite CUSTOMER SERVICE REPRESENTATIVE 2019 - 2021 Concentrix PH Delivered excellent customer service by addressing inquiries and resolving issues efficiently. Achieved performance targets, including customer satisfaction and first-call resolution metrics. Collaborated with team members to develop solutions for recurring customer challenges. INSTRUCTOR 2018 - 2019 College of Arts & Sciences of Asia & the Pacific Taught English and literature courses to junior high school and college students, fostering a love for learning. Developed lesson plans and educational materials aligned with curriculum standards. Assessed student progress through examinations, assignments, and interactive discussions. REFERENCES Chelsea Chloe C. Gallano PPC Speciallist JCDC Ventures Pte. Ltd. - Glare Rose D. Orpeza Human Resource Manager JCDC Ventures Pte. Ltd. - EDUCATION CARLOS HILADO MEMORIAL STATE COLLEGE Bachelor of Secondary Education major in English 2014 - 2018 Dean’s Listee Peer Facilitator Awardee