Angelie Bacolod

Angelie P. Bacolod Block 3, Lot 16, Summerville Cordova Mobile No.:- Email Add:-/--Skype: angelie.piandong Current Location: Cebu Availability: ASAP PERSONAL DATA Age: 33 Date of Birth: Aug. 1, 1983 Gender: Female Civil Status:Married Height: 5’1 Weight: 75 kg. Nationality: Filipino Religion: Roman Catholic WORK EXPERIENCE I have been working for a total of 9 years up. Position: Senior Online Customer Service Manager (home based part time) Durations: April 2014 – present Company: High Traffic Academy Position: Durations: Company: Industry: Job Description: Sales Supervisor (full time) March 2013-present Casting360 BPO To ensure the team hits the desired core sale and upsale. Scheduling breaks for agents. Making sure all metrics are met. Coaching and call evaluation for each team member. Position: Durations: Company: Job Description: Business Development Coordinator November 2016 – June 2017 Factnexus Secure data to assist Business Development team in sales efforts and develop relationships with potential clients to increase regional sales. Responsible for reaching prospect attendance goals. Position: Visayas Durations: Company: Industry: Job description: Regional Sales and Business Dev. Manager for Position: Durations: Company: Industry: Customer Service Supervisor Feb. 2011-January 2012 Customer Benefit Services BPO March 2012- Feb 2013 Raffles and Company Inc. Direct Selling Provides quality leadership. Achieves revenue and profitability quotas. Leads the sales territory representatives and specialists, inclusive of managing performance, mentoring and coaching. Responsible for the forecasting and sales tracking. Job description: To assist agents with the calls and metrics. To be able to coach them if needed to improve their skills and score cards. To be able to motivate them to hit the given quotas may be in sales or in customer service. Position: Durations: Company: Industry: Job description: Traffic Manager and Executive VA (Home based) July 2010-Feb.2011 Specialized Staffing Agency Real Estate To ensure documents are checked and valid before submitting it to the system and before approving loans to customers. Position: Durations: Company: Industry: Job description: Branch Manager April 2009-July 2010 Milk & Co. Direct Selling To oversee store operations also sales. To do training for new and old recruits in Visayas area. To hit sales quota for Cebu. Position: Durations: Company: Industry: Job description: Customer Service/ Sales/ Retention Agent March 2007-April 2009 Convergys - SPRINT BPO To be able to hit quotas in all aspect, may it be in sales, customer service surveys and retentions. To assist customer with their queries and up sale if needed. EDUCATION Highest Education Education level: Bachelors/College Degree Education Field: Hospitality/Tourism Management Course: Hotel and Restaurant Management School/University:University of San Carlos Date: June- Education level: College Education Field: Commerce Course: Psychology School/University:University of San Carlos Date: June- SKILLS Skill • • • Yrs. Of Experience Customer Service Management Sales LANGUAGES SPOKEN Language • English • Tagalog • Spanish • Niponggo 9 years 6 years 3 years Proficiency Level 4 4 1 1 REFERENCES 1. Kent June Madrid Member Support, Casting 360.com- /-. Charis Ruth Abong-Pastor QA-Contact SOlutions Inc.- 3. Lea Marie Namacpacan HR, V-Customer-/-