Angelica Ridao Macapagal

ANGELICA R. MACAPAGAL CONTACT Address : City of General Trias, Cavite, Philippines 4107 Phone : - Email :- SKILLS • Testing strategies and execution • Project Management • Documentation and Reporting PROFESSIONAL SUMMARY Experienced Software Tester with almost 4 years in Manual and Functional Testing. Skilled in creating test cases, identifying bugs, and ensuring software meets quality standards. Strong at working with teams to deliver reliable products and improving testing processes. Focused on delivering high-quality results and solving issues efficiently. WORK HISTORY Quality Engineering Associate, 03/2021 to 02/2025 Accenture Inc. - Mandaluyong, Metro Manila • Coordinated with the development team, business analysts, and product owner to understand the application and testing requirements. • Collaboration & Communication • Developed detailed test plans, cases, and scripts covering various scenarios and conditions. • Defining test objectives, scope, and deliverables. • Collected and analyzed testing metrics, such as test coverage, execution progress, and defect density. • Maintaining and updating test plans, test cases, and documentation. • Manual, Functional, Regression, User Acceptance, Automation Testing • JIRA, Browserstack, Confluence • Basic knowledge with API Testing, Postman, and SOAP EDUCATION Bachelor of Science : Information Technology, 04/2015 Cavite High School Diploma, 03/2011 Mother Theresa School - City Of General Trias, Cavite • Collaborated with testing and development teams to ensure effective testing processes. • Created and maintained comprehensive documentation, including test plans, cases, scripts, and reports. • Documented defect reproduction steps, related test data, and relevant details. • Performed regression testing to verify fixes and ensure no new bugs arise. • Tested all cases thoroughly to ensure the application functions as intended. • Provided regular status updates to the Business on test progress and quality metrics. • Created Job aids for testing processes that can be applied to future testing projects Service Desk Analyst, 01/2018 to 05/2019 Diversified Technology Solutions International Inc - Makati, Metro Manila • Addressed and resolved basic technical issues and service requests. Logged all incidents and escalated complex issues to the appropriate team. • Managed support requests received via email, chat, or phone, and followed standard procedures to resolve them. • Provided first-level technical support for internal customers, including troubleshooting:Windows 7 and above, Microsoft Office 2010 and newer, and Internet Explorer. Hardware/software conflicts, VPN, network, and wireless connectivity. Remote support using tools like SCCM. Mobile devices (smartphones, tablets, iOS, and Android). • Escalated unresolved issues to Tier II support when needed. • Met client SLA requirements and maintained high customer satisfaction. • Installed, configured, and troubleshot Microsoft applications and mobile email. • Kept detailed records of software and hardware issues. Global Helpdesk Support, 02/2016 to 01/2018 Accent Micro Technologies Inc. - Pasig, Metro Manila • Provided first-level IT support by troubleshooting and resolving incidents and service requests. • Responded to emails and calls with accurate solutions. • Logged all tickets using standard tracking software and followed Service Desk procedures. • Stayed updated on helpdesk policies and services. • Delivered effective technical support over the phone. • Managed ticket queues, ensuring clear communication with customers and peers. • Worked with urgency and commitment to resolve issues under pressure. REFERENCES Jaena Pagtalunan, Team Lead-- Carl Dajon, Team Lead-- Joseph Vito, Team Lead--