Angelica Reyes

ANGELICA REYES VIRTUAL ASSISTANT ABOUT ME A dedicated individual with a strong work ethic. I have meticulous attention to detail and passion on learning through experiences. I have developed specialized expertise upon working in a customer service for years and become a trusted SME. My role as an SME makes me diligent, and highly capable, with a proven track record of completing tasks and elevating my capabilities through hands on experience. A responsibility to support the agents on technical process for efficiency of work and better business operation. CONTACT PERSON - #8 MAGANDANG LAHI TAYTAY, RIZAL- EDUCATION- ACCOUNTING BUSINESS MANAGAMENT Graduated with honor- BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT Graduated as CUM LAUDE EXPERIENCE WORK- TECHNICAL SUPPORT REPRESENTATIVE Work closely with a team that supports the customers on technical process and billings. My main role is to answer to inquiries via chat and provide extent support when needed- Customer Support Representative Provide exceptional customer service experience to passengers through phone conversations chat and email. Company’s client is one of the International Airline Company who also manage the Asia Miles. My previous job mainly focuses on booking, ticket modification, travel management, billing,refund etc- SME/ Senior Advisor I have been promoted as a Senior Advisor on the same company after a year of working as their customer representative. My role as an SME, mainly focuses on diverse range of tasks, each one an opportunity to share my knowledge and skills to the agents. I have been entrusted to support the whole production per shift by assisting through technical process. SKILL Customer Service Graphic Design Digital Marketing Photography Email Marketing Image Editing Social Media Management Video Editing Administrative Technical Research Database Management TOP SKILLS Graphic Design In the world of graphic design, I find joy in conceptualizing and creating visual solutions that communicate messages effectively. Whether it's designing logos, branding materials, or digital illustrations, I am driven by the desire to craft compelling visuals that leave a lasting impact. Similarly, in photography and editing, I am dedicated to capturing moments and enhancing them through post-production techniques, ensuring that each image tells a powerful story. Photography/Editing These two are part of my top skills, honed through years of dedication and practice. I have cultivated a keen eye for composition, lighting, and capturing moments that resonate with viewers. Through skilled editing techniques, I bring depth and storytelling to each image, ensuring a polished final product that meets the highest standards of quality. My expertise in photography and editing allows me to deliver impactful visuals that convey emotion, creativity, and professionalism across various platforms and projects. With a commitment to continuous growth and innovation, I strive to exceed expectations and create compelling visual narratives that leave a lasting impression on audiences. Customer Service By prioritizing this skill, I have successfully navigated challenging interactions, transforming potential conflicts into opportunities for growth and learning. Moreover, my ability to anticipate customer needs and provide proactive solutions has set me apart in my field, demonstrating the value of having customer service as my top skill. Consequently, this focus has propelled my career forward, proving that exceptional customer service can indeed be the cornerstone of professional success.