Angelica Paniza
G.M.A. Cavite ·--A Technical Support and Customer Service specialist with 7 years of experience. Seeking for a company where I can utilize my skills and improve my career path
Experience
June 2013 – Present
Technical Support/ Customer Service, Sutherland Global Services
● Provides answers to customers by identifying problems; researching answers; guiding customers through corrective steps
● Deliver service and support to end-users via phone or email.
● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
● Gather customer’s information and determine the issue by evaluating and analyzing.
March 2012 – June 2013
HR Staff, FTN Garments Corp.
● Recruiting staff - includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
● Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management.
● Administering payroll and maintaining employee records.
June 2012 – March 2013
Plant Tour Crew, Bakeries Philippines, Inc.
● Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries. Directs visitors by giving instructions.
● Commit to plant safety procedures.
● Plan, organize, direct and run optimum day-to-day operations to exceed our visitors’ expectations.
● Assist in filing duties.
Education
March 2012
Bachelor of Science in Computer Technology, EARIST Cavite Campus
Skills
Highly organized and dedicated with positive attitude
Flexible and dynamic
Good Communication Skills
Provides excellent customer service
Has adequate knowledge in Microsoft Office
Activities
Municipality of General Mariano Alvarez Cavite
MENRO Department
On the Job Training
Seminars Attended
Advance Java Programming
EARIST Cavite Campus
September 25, 2011
Database Management System Seminar
EARIST Cavite Campus
August 7, 2011
CISCO Seminar
EARIST Cavite Campus
July 23, 2011
Seminar Workshop on Microsoft Technology
EARIST Cavite Campus
January 7, 2011
Windows 7
EARIST Cavite Campus
February 26, 2010
