Angelica Panganiban

Detailed oriented Virtual Assistant and Healthcare support specialist. HIPAA trained with a strong experience in insurance verification,prior authorization processing and administrative operation. Proven ability to work independently in remote enviroment and while meetinv productivity and quality bechmarks. Adept at handling sensitive information with confidentiality and providing professional communication across team and clients. I have 4 years of customers service experience and 2 years appointment setter in a health campaign taking inbound and outbound calls handling customer inquiries, set up appointment, verifying insurance eligibility, updated patient records, prior authorization processing, data entry and documentation accuracy and compliance with healthcare standard.