ANGELICA PACULANAN
Contact: - | Email:-PROFESSIONAL SUMMARY
Highly adaptable and detail-oriented professional with over 6 years of combined experience in
customer service and administrative support. Adept at fostering strong customer relationships,
streamlining office operations, and ensuring seamless client experiences. Proficient in
communication, organization, and multitasking within fast-paced environments. Committed to
delivering efficiency, accuracy, and exceptional service while aligning with organizational goals.
EXPERIENCE
Customer Support Associate, Sui Global Travel & Tours
2019 - 2023
● Resolved over 300+ customer queries monthly via chat and email, ensuring a 95%
● Created personalized travel itineraries to meet diverse budgets and preferences
● Managed end-to-end booking processes, including hotels, transportation, and flights
● Provided timely updates on travel advisories, visa requirements, and port regulations,
Admin Assistant, Find & Country Real Estate-
● Delivered seamless support to agents by coordinating appointments, managing client
communications, and ensuring document accuracy.
● Processed property listings for online platforms, increasing visibility and inquiries by 30%.
● Drafted over 50 tenancy contracts, ensuring compliance with legal requirements.
● Organized office supplies, meetings, and travel arrangements, improving operational
efficiency
● Built and maintained strong client relationships, leading to a 10% increase in repeat
business.
Practicode, American Academy of Professional Coders
May 2024-Nov 2024
● A web-based practice coding in a real-world case in various specialties
● Medical coding accuracy, efficiency, and proficiency
EDUCATION
Diploma in Hospitality & Tourism Management
KINGSTONG INTERNATIONAL COLLEGE -SINGAPORE
Certified Professional Coder
AMERICAN ACADEMY OF PROFESSIONAL CODERS
SKILLS
● Customer Relationship Management
●Communication & Interpersonal Skills
● Contract Drafting & Document Handling
● Email & Chat Support
● Strategic Thinking & Multitasking
Expected Sept 2025
2024
● Administrative Support & Scheduling
● Travel Coordination & Itinerary Management
● Problem-Solving & Conflict Resolution
● Attention to Detail
