Angelica Pacis

I am a Performance Analyst/ Team leader and experienced customer service agent working with an international company, which is eBay.

I I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes of the company I’ve been working with. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication both oral and written.

I have many skills that would aid me as a customer service representative or as an eBay expert for your company. Here are some of the responsibilities I’ve held for almost 3 years now:

Experience in customer relations
Exceptional verifiable talent for ensuring customer satisfaction
Using critical strategies to exceed productivity goals as a team leader both customer service quality and client expectations
Excellent written and verbal presentation skills
Experience in training new employees