Angelica Martinez

I’m a Billing Operations Analyst with 8+ years of experience supporting FinTech and SaaS platforms, focusing on billing accuracy, invoice validation, and data integrity in remote environments.Most recently, I supported the SimpleBills SaaS platform at RealPage, where I handle complex billing cases that require manual data extraction, reconciliation, and validation when automated systems can’t retrieve the data. I work closely with internal teams to resolve billing discrepancies, retrieve missing bills, and ensure accurate, timely billing information using Excel and structured workflows.Previously, I supported Intuit QuickBooks at Concentrix, resolving billing and account issues, handling escalations, and analyzing Salesforce reports to support operational and customer satisfaction goals.I’m comfortable working in remote-first, cross-functional teams, value clear processes and documentation, and take pride in delivering accurate, reliable work.