Angelica A. Magbago
Virtual Assistant | Customer Service Representative
#71 AFP Road.
Holy Spirit, Quezon City 1127
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EXPERIENCE
SKILLS
Maniwaya Island Tour, Marinduque — Virtual Travel Planning
Assistant
• HIPAA Compliant
• Travel Planning
FEBRUARY 2016 – PRESENT
• Documentations
• Microsoft Office
• Data Entry
• Appointment Setting
Planning travel budget, book flights, planning and scheduling meetings at the desired
destination, hotel reservations and accommodation, itineraries, sending timely travel plan
reminders.
Social media managing – Facebook, Instagram
Graphic designing using Canva and Photoshop
Convergys Inc., Quezon City — Customer Service Representative
OCTOBER 2018 - PRESENT
• Affordable Care Act Expert
• Virtual Assistance
• Social Media Management
• File Management
• Graphic Design
Assisting Affordable Care Act (ACA) subscribers and Individual Medical Insurance policy
holder’s billings and payments in Anthem Blue Cross Blue Shield.
Email management and correspondence using MS Outlook, Gmail, and Yahoomail.
Sykes Asia Inc., Mandaluyong City— Customer Service Representative
JANUARY 2018 – OCTOBER 2018
Assisting callers for the billing and payments of auto loans in Ally Auto.
APLC Cargo Services, Quezon City — Executive Assistant/ Logistics
Manager
FEBRUARY 2016 - JANUARY 2018
Prepares documents for importations and exportations. Dispatching of cargo, follow-ups
for the clients, monitor the container van.
Prepare manager’s meeting and presentations.
File management – Dropbox, Google drive and Google sheets
Calendar and schedule management using Google calendar
EDUCATION
Bestlink College of the Philippines, Quezon City
— Associate in Computer Technology
JUNE 2012- MARCH 2015
Judge Feliciano Belmonte Sr. High School, Quezon City
— High School Graduate
JUNE 2009- MARCH 2012
LANGUAGES
•English
• Filipino
CHARACTER REFERENCE
Harold Gerente
Technical Support Representative
Convergys, UP Ayala Technohub
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Alan Go
Team Lead Trainer
Concentrix Philippines Inc.
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PERSONAL INFORMATION
Date of Birth:
February 11, 1996
Weight:
49 kgs.
Height:
4”11’
Citizenship:
Filipino
