Angelica Mae Dueñas

ANGELICA DUEÑAS VIRTUAL ASSISTANT --Makati City, Philippines ABOUT ME Hi, I’m Duen! I work as a Virtual Assistant and I offer professional and reliable support to clients, to help them effectively manage their administrative EDUCATION Bachelor of Science in Business Administration - Management Accounting Divine Word College of Laoag June 2014 - June 2018 tasks, projects, and day-to-day operations. SPECIALIZATION Administrative Support EXPERIENCE Customer Service Representative Alorica | Nov 2019 - Dec 2019 Data Entry Handled customer complaints, provided Accuracy Verification appropriate solutions and alternatives within Email Management the time limits; follow up to ensure Email Communication resolution Scheduling Research and Data Analysis Order to Cash Associate Accenture | Mar 2019 - Oct 2022 SKILLS AND ABILITIES Performed day to day financial transactions, including verifying, classifying, computing, Accounting posting and recording accounts receivables’ Account Reconciliation data Customer Support Reconciled accounts receivable ledger to Analytical Skills ensure that all payments are accounted for SAP Accounting Software and properly posted Google Suite and MS Suite Tech-savvy and Web-savvy Financial Accounting Analyst IWG plc formerly Regus | Apr 2023 - Aug 2023 DISC PERSONALITY Dominance: 26 Influence: 18 Steadiness: 27 Compliance: 29 Ensures late payments and default notices are eliminated, taking preventative measures to identify and address the risk Reconciled Statement of Accounts ensuring it is correct and up to date