Angelica Macalalad

ANGELICA MACALALAD Social Media Manager --Rizal, Philippines SUMMARY Recently-certified in Social Media Management and Marketing with 1 year experience in social media management, content marketing, and branding. Seeking to leverage curiosity and self-improvement skills to become your company's new social media manager. EXPERIENCE Social Media Manager Boss Brands 06/2019 - Ongoing Greater New York City Area Digital design and strategy agency Increased social media engagement significantly by increasing Instagram followers 200%, and regularly engaging with followers Ensured consistency in content and tone to optimize social media accounts Maintained company's social media presence by posting messages, answering posts and monitoring responses Sales Representative LegalShield | IDShield 02/2018 - 10/2019 Oklahoma, USA Multi-level marketing, Legal services Performed cold-calling and follow-ups with leads to secure new revenue Established new customer accounts through perseverance, dedicated cold calling and exceptional service Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements Customer Service Representative Transcom 05/2013 - 02/2018 Pasig, Philippines Call Center Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences Increased efficiency and team productivity by promoting adherence to operational best practices and company policies Motivated new hires while successfully exceeding goals in customer FIND ME ONLINE /amacalalad/ @agarinmac @agarinmac SKILLS Canva Facebook Ads Instagram Twitter LinkedIn Pinterest Buffer Zoho Microsoft Office Hootsuite ManyChat Planoly Later Tailwind Youtube Photoshop MailChimp Hubspot EDUCATION Bachelor in Advertising and Public Relations Polytechnic University of the Philippines 05/2008 - 05/2012 Manila, Philippines CERTIFICATIONS Social Media Management and Marketing Janelle D. Swing, Instructor & Filipina Homebased Moms 10/2019 - 11/2019 Social Media Marketing Masterclass Mark Timberlake, Instructor & Skill Success 10/2019 - 11/2019