Angelica M. Soresca

ANGELICA SORESCA Account Manager | Virtual Assistant Executive Assistant Experienced and detail-oriented Account Manager / Virtual Assistant with 10 years of success in remote work. Skilled in calendar and email management, data entry, travel coordination, social media engagement, customer service, and admin support. Known for providing exceptional client support, project management, and confidential handling of sensitive information. A self-motivated problemsolver ensuring tasks are completed on time. Passionate about building strong client relationships. (--https://www.linkedin.com/in/angelica soresca8/ Work Experience 2023 – 2025 ADU Agency | Remote Executive Assistant / SocMed Manager Providing administrative and business support to the CEO. Maintain CEO’s calendar Monitor and communicate project updates with the team. Handle client communications through calls, emails and Zoom Education Bachelor of Science in Financial Management 2021 - 2023 - 2021 TOMEDES Project Manager Analyzing customer/client needs and assigning translators on Coordinating various projects between Customer Service Client Support Customer Service closely with the team. projects. Administrative Support Project Management Establish a strong professional relationship with the clients. Monitor and resolve campaign issues as they arise by working 2020 Social Media Engagement Account Manager clients regularly through calls, emails and Zoom meetings. 2000 - 2005 CRM Systems VARIANCE MARKETING Communicate the marketing campaign status and reports to Saint Louis University Expertise or Google meetings Teams and clients. 2015 - 2020 Monitoring and controlling projects status. PRO-RESERVATION Reservations Specialist and Quality Analyst Assisting customers in making car reservations, limousine tours, wine tours and/or travel arrangements inquiries, changes and cancellations. Coordinating between customers and their drivers. Language Monitoring calls and making sure that all calls are answered on time. - Performing quality analyses through monitoring English agent calls. 2016 A2BHQ Executive Assistant Providing administrative and business support to the CEO. Managed the CEO's schedules and communication channels. Ensure and maintain confidentiality of all communications and documentation. Basic Bookkeeping entries ANGELICA SORESCA Work Experience 2011 – 2014 SITEL Financial Account Specialist Provided high-quality financial support for VIP customers, handling inquiries related to debit and credit card accounts. (- Managed both inbound and outbound calls, assisting clients - with account details, transactions, and issue resolution. https://www.linkedin.com/in/angelica soresca8/ information while delivering exceptional customer service. Ensured security and accuracy in handling sensitive financial 2007 – 2011 SITEL Reservations and Account Specialist (Airline Account) Managed reservations and account inquiries for VIP clients, ensuring seamless travel experiences. Handled incoming calls and emails related to flight miles accounts, providing accurate information and top-tier customer service. Assisted VIP clients with booking and modifying flight reservations, prioritizing efficiency and satisfaction.