ANGELICA IRENE C. RAMIREZ
#3 Chapel Road, NAIA, Brgy. 195, Pasay City
Tel no:-
Mobile no: [0917]-
Email:-
WORK EXPERIENCE
Resource Solutions (deployed to PayPal Philippines Inc.)
(Axis Tower One Bldg, Northgate, Alabang)
June 2019-May 2020
Recruitment – Team Leader (Volume)
Responsibilities:
All day-to-day activity for the recruitment of permanent staff
Advising on recruitment strategy and sourcing and assessment techniques for all permanent roles
Advising on market trends and skills
Creating, reviewing and updating recruitment processes to ensure best practice, internal policy compliance and external legislative compliance
Producing and updating guidance manuals for all user groups of the RS service
Various in-depth reporting – financial, headcount, HR, Robert Walters master vendor performance where appropriate
Escalation of HR/ recruitment issues
Ensuring full compliance with the Service Level Agreement
Conducting HR interviews at final round for all permanent roles
Working alongside client sponsors, keeping them updated regularly about the status of recruitment
Ad hoc project work as given by the business and account manager from time to time
Bi-annual performance reviews, including objective setting and bonus allocations
General team management (weekly update meetings, holiday, sickness, discipline)
Individual staff development, including cross skill training
Concentrix Daksh Philippines Inc.
(Robinsons Tera Tower, Bridgetowne, C5)
Mar 2016-June 2019
Recruitment – Deputy Manager
Responsibilities:
Reviews current headcount and capacity to establish capability to hire based on requested hiring requirements of the Program or Account.
Ensures that Fill Rate & OTD are met for each hiring account for volume hiring (i.e. of accounts supported: US Telco, Healthcare, Music App, Hotel Reservations, Airline Reservations, Road Assistance AU, Financial Rent Payment, Online Shopping Retail).
Attends Hiring calls or meetings with Operations & Training teams to update on hiring status and raise issues or help needed in meeting the targets.
Coordinates with Sourcing team on planning & presenting sourcing initiatives to stakeholders to meet hiring targets.
Create and establish minimum hiring requirements for hiring profiles based on COPC standards.
Work with Operations & Training teams to ensure all are aligned on MHR (Minimum Hiring Requirements). Calibrate or do side by side interviews as necessary.
Managed a team of 8 Recruiters who are doing Account Management for Volume Hiring. Ensuring that all are aligned on targets, hiring profile, salary details etc.
Ensures that team members are compliant with Recruitment process checks (i.e. Salary Offers, Pre-employment requirements, reports, Workday Compliance).
Coordinates with team members in scheduling work assignment, training, vacations, and overtime allocation.
Conducts job coaching and/or recommends to team members to on a weekly basis to check on their current status and provide feedback on performance.
Maintains an efficient performance management system by setting performance objectives with team members, monitoring performance, conducting performance reviews and implementing actions to correct performance problems or sustain good performance.
Conducts Client presentations to showcase Recruitment to new potential clients. Giving them an overview of the hiring process that are looking into partnering with Concentrix.
Concentrix Daksh Philippines Inc.
(Robinsons Tera Tower, Bridgetowne, C5)
Feb 2014-Mar 2016
Recruitment – Assistant Manager
Responsibilities:
Managed day to day recruitment operations of walk in candidates (online registration, initial interviews, recruitment interview, and test administration).
Ensures that applicants are processed within the acceptable processing time from walk in to job offers.
Coordinates with team members in scheduling work assignment, training and vacations, and overtime assignments.
Holds feedback sessions with individual team members or the whole team, on a regular basis and discuss individual and team learning and possible areas for improvement in the department.
Coordinates with Hiring Managers/Stakeholders with their hiring classes and establishes timeline on when we can deliver the needed headcount.
Attends Hiring calls or meetings with Operations & Training teams to update on hiring status and raise issues or help needed in meeting the targets.
Experience in hiring Support & Leadership openings (i.e. Operations Managers, Team Leaders, SMEs).
IBM Global Process Service Inc.
(Hanston Square Bldg, San Miguel Ave, Ortigas)
Mar 2012 – Feb 2014
Sr. Recruitment Lead
Responsibilities:
Interview applicants and select qualified candidates by assessing communication skills, job related competencies, and program fit for agent- roles.
Support external Recruitment events (i.e. Job fairs, Onsite activities) by doing end-to-end processing from interviews to exams
Handled hiring for Consumer Electronic account & US Telco account.
Ensure new hires submit required pre-employment documents prior joining for compliance.
Conducts Job Offer presentation – discusses expected Benefits & company overview to applicants to get a better understanding of what the company can offer.
Coordinates with Operations regarding hiring status of each classes to be delivered. Communicates any challenges encountered in meeting targets.
Does Calibration sessions with Clients to ensure consistency in quality of applicants that are hired
Sends final list of new hires to Training team as Final endorsement.
Provide assistance to walk-in recruiting process and off-site recruiting activities
Complies with the Company’s Policies and Procedures, including Information Security.
In charge of monitoring specific account/s given whenever there would be hiring requirements
Ensure documentation and pre-employment requirement compliance of new hires.
Oversees daily Recruitment Operations to ensure all applicants are processed with less or minimum wait time.
Coach 2-3 Associates in terms of their performance and any work related concerns.
Orient and train all contractors with their assigned tasks (Front desk; Test admin; call outs).
Coordinates with Procurement for supplies requisition.
Sr. Recruitment AssociateMar 2010 – Mar 2012
Responsibilities:
Interview applicants and select qualified candidates by assessing communication skills, job related competencies, and program fit for Agent positions.
Support external Recruitment events (i.e. Job fairs, Onsite activities) by doing end-to-end processing from interviews to exams
Handled hiring for Consumer Electronic account & US Telco account.
Ensure new hires submit required pre-employment documents prior joining for compliance.
Conducts Job Offer presentation – discusses expected Benefits & company overview to applicants to get a better understanding of what the company can offer.
Coordinates with Operations regarding hiring status of each classes to be delivered. Communicates any challenges encountered in meeting targets.
Does Calibration sessions with Clients to ensure consistency in quality of applicants that are hired
Sends final list of new hires to Training team as Final endorsement.
IBM Global Process Services Inc (deployed through Manpower Services)
(Edsa Central, Shaw Blvd, Mandaluyong) Mar 2009-Mar 2010
HR Assistant - Contractual
Responsibilities:
Conducts group- initial interviews for agent positions
Screens applicants over the phone of those who apply through Job Portals.
Administers Online & Pen & Paper exams to applicants once they pass Final Interview
Provides feedback to applicants whether they pass or fail assessments
Shoe Mart Retail Inc
(MOA Complex, Pasay City)
Jan 2009-Mar 2009
HR Assistant (Timekeeping)
Responsibilities:
Collating all OT, Change of Shift, & Leaves forms of employees and inputs in Oracle system
Audits DTR of all employees in assigned Department
Files all OT, Change of Shift & Leaves of employees in the system
Distributes pay slips to employees every payroll cutoff
On-the- Job Training – IBM Global Process Services Inc.
(Edsa Central, Shaw Blvd, Mandaluyong)
May 2008- Aug 2008
HR Assistant
Responsibilities:
Conduct initial interviews for agent positions and phone screenings to invite qualified applicants.
Admin works (i.e. 201 filing, photocopying forms)
EDUCATIONAL BACKGROUND
- De La Salle – College of Saint Benilde
Business Administration Major in Human Resource Management
- Sacred Heart School Parañaque [High School]
Loyalty Awardee
- Sacred Heart School Parañaque [Grade School]
Character References:
Michael Munoz (Recruitment Operations, DPE – Concentrix) -
Abigail Valera (Sr. Recruitment Mngr – Accenture-
Anna Ibarrola (Sr. Recruitment Mngr – HGS-/-
John Erik Marin (Recruitment Coordinator – Asian Institute of Management-
Katherine Pontanoza (Recruitment Assistant Mngr – EastWest Bank -
Nathanier Wiko Perez (Recruitment Assistant Mngr – EastWest Bank-
Vida Arciaga (HR Consultant – PayPal-
Emil Estorninos (Account Manager – Resource Solutions/PayPal-
