I have over ten years of experience in client relationship management, customer support, sales, and administrative assistance across both B2B and B2C industries. My background includes training and coaching sales teams at Maclean Financial (Australia), where I also supported client onboarding and improved service processes through CRM tools. As a Real Estate VA for a US-based client, I managed communications, scheduled property inspections, and handled administrative tasks to ensure timely client updates. At Byte Success (US), I supervised telesales teams, enhanced scripts, and conducted feedback sessions to strengthen customer interactions. In my role as Business Development Manager at JobGet (US), I built and nurtured B2B client relationships, coordinated product demos, and managed sales pipelines. Earlier in my career with leading BPO companies in the Philippines, I consistently exceeded KPIs in customer service and sales, earning multiple awards for excellence. Across all roles, I have demonstrated the ability to build trust with clients, resolve concerns effectively, and deliver a positive client experience.