- |-L5 B1 Misty Lane, Monterey Hills Subd. 3
Brgy. Silangan, San Mateo Rizal, Philippines 1850
Angelica C. Gonzales
Seeking a position where research, managerial knowledge and process
improvement will be practiced and developed and to contribute to the business’
growth and success.
SKILLS
TECHNICAL
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Internet & Financial Research plus analysis
o Research on leads, products, reviews, etc.
o Research and analysis on equity reports and different financial
statement
o Creating reports using charts and tables in Google Docs and MS
Excel – e.g. KPI reports
Email Handling and Calendar Management
o Such as organizing messages, applying email filters and automations,
creating events and appointments, etc.
WordPress Management
o Editing posts, videos, moderating comments and users
Social Media Management
o Managing accounts in Facebook, Instagram, Twitter, etc.
o Writing engaging captions and hashtags
Transcription and Data Entry
Tools:
o Google Docs, Sheets, Slides and Forms
o MS Office applications – Excel, Word, Powerpoint
o Email platforms- Gmail, Outlook, Yahoo
o Buffer, HootSuite for scheduling post
o Canva for creating graphics
CONCEPTUAL
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Communication
o Experience with handling external client’s queries through verbal and
written communication
Creativity
o Experience with team collaboration by planning an extensive
problem-solving metrics
Critical Thinking
o Experience with evaluating information and making a decision based
on findings
Data Analysis
o SWOT Analysis (Strength, Weaknesses, Opportunities and Threats)
o STAR Technique (Situation, Task, Action, Result)
o Root-Cause analysis
- |-EMPLOYMENT
Aug 2017 – present
SENIOR CREDIT RISK ANALYST – Deutsche Knowledge Services
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Sept 2015 – Jan 2017
PROCESS SPECIALIST – FactSet Philippines, Inc.
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Jun 2014 – Sept 2015
Acts as a subject matter expert with specialized knowledge of
content/processes specifically in equity research
Improve deliverables by identifying trends and drivers / root cause analysis
(RCA) of the team’s output and creating action items
Support clients on data queries
Responsible for updating high priority companies with an expected
accuracy rating of 100%
Closely monitors and assists newly qualified trainees within the group to help
them reach prescribed accuracy levels within the expected time frame
Takes the team huddles and communicates newly changed policies and
other resolutions through individual/team coaching
SENIOR RESEARCH ANAL YST– FactSet Philippines, Inc.
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Nov 2012 – Jun 2014
Provide data quality management of clients’ account and legal contract
information
o Supports operations of credit risk by aligning different source systems
through performing contract or legal mappings
o Checking and investigating netting issues to reduce credit,
settlement and other financial risks
Prepare various Management Information (MI) reports
o Prepare Key Performance Indicator report per week
o Provide Standard Operating Procedure per process
o Provide remediation and reconciliation reports per process
Collaborate with internal clients to come up with enhancements or
innovations through conference call and email
Ensures our reporting platforms and subsequent disclosures are timely and
accurate
Provides accurate and timely financial information of International
Companies specific to European markets (Italy, Netherlands, Romania, etc)
Assists the Team Leader in driving best practices and knowledge within and
across teams or work groups
Support clients on data queries
Trained in Commercial, Investment and Bank Companies
EQUITY R ESEARCH ANALYST – FactSet Philippines, Inc.
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Companies using Voyager application
- |-EDUCATION
2008 – 2012
BACHELOR OF SCIENCE IN MANAGEMENT ACCOUN TING
University of Santo Tomas
Alfredo M. Velayo College of Accountancy
RECOGNITIONS
FactSet Philippines, Inc.
2016
BEST PROCESS SPECIAL IST FOR Q2
2015
B E S T S E N I O R R E S E A R C H A N A L Y S T F O R Q3
2015
T O P P E R F O R ME R I N Q U A L I T Y A N D P R O DU C T I VI T Y F O R Q 3
2014
T O P P E R F O R ME R I N Q U A L I T Y F O R Q 4
TRAININGS AND CERTIFICATIONS
2016
Q U A L I T Y A WA R E N E S S T R A I N I N G – WH IT E B E L T
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2016
2012
2010
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WR I T T E N C O MMU N I C A T I O N P R O G R A M
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FactSet Philippines Inc.
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Mastery of business communication and delivery
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Conducted by Indu Inferentia Management Consultancy
O J T - I N T E R N A L C O N T R O L DI V I S IO N
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Local Government Unit of City of San Fernando
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Book reconciliation
O J T - YO U T H ME N T O R
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Kabataan Information Technology Opportunities (K-Ito) Project
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San Fernando Pampanga Municipal Hall
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Lectured basic computer and internet to beneficiaries
C E R T I F I E D B OO K K E E P E R
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2012
Conducted by Process Improvement Team – FactSet Philippines Inc.
National Institute of Accounting Technicians (NIAT)
C I V I L S E R V I C E C O MMI S S I O N E X A M P A S S E R
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Civil Service Commission
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CSE-PPT (Professional)
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October 21, 2012
EXTRA CURICULAR-
R O T A R A C T C L U B U S T - A MV C O L L E G E OF A C C O U N T A N C Y U N I T
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Assistant Treasurer
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Protégé
