Angelica Go

P-6 Brgy. Kinamlutan, Butuan City, ADN 8600 -- Angelica Ophelia Go PROFESSIONAL SUMMARY What makes me unique is my ability to easily empathize with and relate to people. My prior experience in customer service has provided me with unique technical skills that I can apply to this role. I am flexible, diligent and can work independently or with a team. I know what it takes to create a positive consumer experience through marketing." SKILLS ● ● ● ● ● ● ● ● ● ● Conflict Resolution Process Optimization Warehousing Practices and Procedures Data management Excellent written and oral communication Stock management Record keeping strengths Service standard compliance Complaint resolution Order fulfillment EXPERIENCE Red Logo Lifestyle, Inc, ​Balintawak Q.C —Sales Development Supervisor September 2014 - 2015 51talk English Ltd, ​Beijing, China —Home based English Teacher, Mentor, Kids Specialist July 2015 - May 2017 Tutoring Korean ​- Home based English Part Time Teacher July 2015- May 2017 Sell tube Marketing, ​Israel​ ​— ​Home based eBay account manager January 2017 - May 2017 American Insurance Benefits, ​U.S.A​ ​— ​Home based telemarketer January 2017 - May 2017 Hot UK sales, ​United Kingdom​ ​— ​Home based eBay account optimizer September 2017 Go Easy Online, Australia — ​Home based eBay specialist/ customer service specialist August 2017- August 2019 ● Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. ● Offered internal and external customers first-rate customer service to maximize satisfaction and business success. ● Attracted potential customers by answering questions and suggesting information about other products and services. ● Requested escalation for unresolved issues. ● Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and needs. TXV deals, ​CA USA- Order fulfillment specialist September 2018- October 2019 EDUCATION Father Saturnino, Urios University,​ Butuan City — ​Bachelor of Science in Business Administration AWARDS Best in Sales Branch Red Logo Lifestyle, Inc, 2014 Best Performance of the Month 51talk English Ltd, 2015