Angelica Gementiza

ANGELICA GEMENTIZA- |- PROFESSIONAL SUMMARY Highly motivated and detail-oriented professional with experience in content creation, customer service, and ESL teaching. Skilled in supporting business operations, handling client relations, and delivering efficient administrative support. AREAS OF EXPERTISE • • • • ESL Teaching Customer Service (Non-voice, Chat Support) Executive Assistance Administrative Coordination PROFESSIONAL EXPERIENCE Native Camp — ESL Teacher August 2022 – March 2023 • • • Delivered engaging English lessons to international students. Customized teaching approaches to suit diverse learning needs. Monitored student progress and provided feedback for improvement. Customer Service Representative (Non-voice, Chat Support) April 2023 – Present • • • Assisted clients via chat support with accurate and efficient responses. Resolved inquiries, complaints, and technical issues in a timely manner. Maintained strong customer satisfaction scores through quality service. Executive Assistant — Client from Spain May 2024 – Present • • • Managed schedules, appointments, and communications. Handled confidential tasks with discretion and professionalism. Supported daily operations to ensure smooth workflow. Energy Affordability Services — Administrative Coordinator June 2024 – Present • • • Coordinated administrative functions, ensuring accuracy and compliance. Supported loan processing and documentation. Collaborated with internal teams to streamline operations. TOOLS & PLATFORMS Tawk.to, Microsoft Office (Word, Excel, Outlook), Microsoft Teams, Canva, Native Camp Platform, HubSpot, Google Chats, Shopify, Amazon, Notion, Asana, Crowdcast, Patreon, Zavvy, Slack