Angelica Gamayot

ANGELICA GAMAYOT Sitio Fatima Lapasan Cagayan de Oro · -- Objective: To maintain customer satisfaction and improve customer experience by interacting with customers in order to answer questions, improve credibility, and nurture relationships. EXPERIENCE SEPTEMBER 2018 – JULY 2020 CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE CDO ACCOUNT: T-MOBILE Role: Assisting customers with their billing questions, payments, ordering devices and lastly doing basic troubleshooting. JUNE 27, 2020 –JANUARY 28, 2021 CUSTOMER ACCOUNT SPECIALIST, SUPPORT ZEBRA CDO ACCOUNT: LONEWOLF Role: Checking the customer’s land and property, making sure they signed everything before selling their property. Checking listing and contracts. JULY 21, 2021 – JANUARY 12, 2022 CUSTOMER SERVICE REPRESENTATIVE, CONCENTRIX CDO ACCOUNT: RAZER Role: Answering emails from customers inquiring about the gaming products and software that the account is offering. Ensuring that they have received their orders, troubleshooting device issues, and processing device returns if proven defective. EDUCATIONIAL BACKGROUND PRIMARY APOSKAHOY ELEMENTARY SCHOOL YEAR GRADUATED: 2009 SECONDARY ST. MARY’S ACADEMY OF JASAAN YEAR GRADUTED: 2013 TERTIARY: XAVIER UNIVERSITY ATENEO DE CAGAYAN COURSE: BACHELOR OF SCIENCE IN SECONDARY EDUCATION MAJOR IN ENGLISH 2ND YEAR COLLEGE UNDERGRADUTE (S.Y-) SKILLS     Computer literate Experienced support rep Customer Service Email Management    Close attention to detail Clear and Effective Communication Adaptability