Angelica Baguinang Ferreras
85 – A Gumamela St. Roxas Dist. Quezon City--PERSONAL INFORMATION
Birthday: November 6, 1989
Age: 26
Nationality: Filipino
Civil Status: Single Mother
Religion: Born Again Christian
WORK EXPERIENCE:
Part time VA/Content Writer
Upwork
May-June 2017
Consumer Care Representative / Subject Matter Expert (Unilab)
Shore Solutions. Inc. (Acquire)
Email/Call
July 2016 – June 2017
Customer Relation Executive (Virgin Mobile UK)
Accenture
September 2015 – June 2016
Customer Service Associate (Virgin Mobile UK)
Accenture
October 2014 – September 2015
Technical Support Professional I (Dish USA)
Concentrix
April 2014 – September 2015
AWARDS AND ACHIEVEMENTS:
Ranked 1st on QA Evaluation
June – November 2016
Compliant for the entire process in all call and email audits
Provided outstanding customer service
FCA ICON Award - Accenture
June 2016
- Compliant for the entire process and did not manifest any zero – tolerance related act/ behavior
on all audits conducted
Top 1 on Balanced Score Card – Accenture
May 2015
- Ranked 1st overall in Balance Scorecard for month of March 2015
Value Incentive Award – Accenture
December 2014
- Awarded for commitment to building value for customers.
Sales Superstar – Concentrix
August 2015
- Awarded for being part of top upselling agent
EDUCATIONAL BACKGROUND:
COLLEGE:
Bachelor of Science in Psychology
Trinity University of Asia
Graduate
2014
Bachelor of Science in Nursing
Trinity University of Asia
Undergraduate-
HIGH SCHOOL:
Trinity University of Asia
Graduate
2006
CHARACTER REFERENCES
Kevin Paolo Dela Cruz
Accenture
Supervisor-
Prof. Elenita Ramos
Trinity Universityof Asia
Professor-
I hereby certify that the information above are true and valid.
Angelica B. Ferreras
