Angelica Ferreras

Angelica Ferreras

$4/hr
Customer Service Superstar
Reply rate:
-
Availability:
Part-time (20 hrs/wk)
Age:
35 years old
Location:
Quezon City, NCR, Philippines
Experience:
3 years
Angelica Baguinang Ferreras 85 – A Gumamela St. Roxas Dist. Quezon City--PERSONAL INFORMATION Birthday: November 6, 1989 Age: 26 Nationality: Filipino Civil Status: Single Mother Religion: Born Again Christian WORK EXPERIENCE: Part time VA/Content Writer Upwork May-June 2017 Consumer Care Representative / Subject Matter Expert (Unilab) Shore Solutions. Inc. (Acquire) Email/Call July 2016 – June 2017 Customer Relation Executive (Virgin Mobile UK) Accenture September 2015 – June 2016 Customer Service Associate (Virgin Mobile UK) Accenture October 2014 – September 2015 Technical Support Professional I (Dish USA) Concentrix April 2014 – September 2015 AWARDS AND ACHIEVEMENTS: Ranked 1st on QA Evaluation June – November 2016 Compliant for the entire process in all call and email audits Provided outstanding customer service FCA ICON Award - Accenture June 2016 - Compliant for the entire process and did not manifest any zero – tolerance related act/ behavior on all audits conducted Top 1 on Balanced Score Card – Accenture May 2015 - Ranked 1st overall in Balance Scorecard for month of March 2015 Value Incentive Award – Accenture December 2014 - Awarded for commitment to building value for customers. Sales Superstar – Concentrix August 2015 - Awarded for being part of top upselling agent EDUCATIONAL BACKGROUND: COLLEGE: Bachelor of Science in Psychology Trinity University of Asia Graduate 2014 Bachelor of Science in Nursing Trinity University of Asia Undergraduate- HIGH SCHOOL: Trinity University of Asia Graduate 2006 CHARACTER REFERENCES Kevin Paolo Dela Cruz Accenture Supervisor- Prof. Elenita Ramos Trinity Universityof Asia Professor- I hereby certify that the information above are true and valid. Angelica B. Ferreras
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